Leave a Review Raz Caregiver
Disappointed
The simplicity of the phone is great, but as others have said, the battery life is AWFUL. The worst part if that there is an emergency button on the screen, which is absolutely ridiculous, as mostly people with dementia aren’t going to remember not to press it and don’t even have the wherewithal do so, even if they needed help. Raz offers an emergency service to intercept the unnecessary calls, which we found quickly that we needed to purchase so firetrucks and ambulances wouldn’t be dispatched every time my father inadvertently presses this (ALL THE TIME). Now, they are raising the price on the service due to overuse and if the user goes over 20 calls a month (my dad can do that in less than a week), they actually dispatch 911 services)!!! How crazy. I have asked if they can have an app update that would enable the emergency button be an optional feature (caregiver can determine if user needs access) and they are hopefully coming up with a solution this month (July of 24). If not, this phone will not work for us. In my opinion, this is such a major design flaw and makes this phone unusable for my dad. I’ll report back. if these two things could be addressed, I could definitely give them four stars—maybe five!Show lessCGrace66
Great when it works
This is exactly what we need for my father-in-law. Unfortunately, the app only works about half the time. It either can’t connect to the server and shows nothing or it connects but can’t change anything on the phone. Increase the reliability and I’d give it five stars.Kf4ebc
Great way to connect with my mom
It is a very simple phone for my Mom who has memory issues . I’ve set it up to answer automatically since my mom has difficultly figuring out how to answer it. The video calling feature through the RAZ app is great. I highly recommend the phone - their customer service is awesome.MMS0528
Great idea but average of operations
Like to see the app and phone have updates to enhance it’s features including better responsiveness to touch and chargeKarlaK2
More Tab Broken
First time user. App has potential, but current version crashes when the More button is selected. One star since some of the most useful-to-me features are controlled from the More screen - devaluing the solution. Hoping for a quick fix!TallKuhl1
DONT waste your money.
Have had the phone for about 1.5 months using Mint Mobile . It will continually shut off for no reason, and they have no way of re-setting it through their Customer Service . It’s junkJ43fr
Poor customer support
You can't control much on the Rax phone, even as caregiver. Only basic controls are allowed, like setting quiet hours and viewing call history. You can't delete call history. Volume on the phone is not loud enough at the highest setting.
There is no helpful information on the internet about problems with the app. No troubleshooting guide with the user guide.
Problem: The More Contacts list disappeared on my phone & it won't let me add anyone. Very frustrating that there is no information on issues like this.Customer support is only open 10am-7pm M-Sat.Show lessCOtransplant17
Disappointing
The phone using Mint is not compatible with hearing aides. Settings are simple but do not work for my elderly father who pocket dials us often. He also doesn’t understand why he can’t hear the phone ring or caller when we use it with him, as his prior phone was Bluetooth friendly.Team Liberty - Michele
No video icon
I’ve installed and reinstalled the app dozens of times but the video icon on the bottom menu does not show up. Confirmed with the caregiver that I am enabled for video calls but I have no way to make them without the icon at the bottom of the screen. Reached out to support via their text option but yet to hear back. I’m on iPhone 14 Pro, software fully up to date and restarted phone.Show lessCCammarano
Broken?
Now when I open the app it is just a white screen. The phone is useless without the app to let the caregiver to have access!24566788!!!
