Encompass Insurance User Reviews

Encompass Insurance
Encompass Insurance
National General Insurance Company

Top reviews

California

Doesn’t seem to work in California. What state does it work in?

Response from developer

We apologize for the inconvenience. Please contact us at 888-293-5108 so we can assist you and escalate any issues as needed. Thank you!

Mr

Can’t login since last year
Today i downloaded again in expecting of fixing all problems
But still haven’t fixed it and still can’t use it

Response from developer

We apologize for the inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 so we can assist further and escalate any issues as needed. Thank you!

Waste of Time

The last review was 1y ago. I thought got due they had fixed it by now. I know Encompass is a smaller company (I worked as an adjuster for Farmers for 7yrs had had 1 Encompass claimant), but I switched to them when they saved me $300/mo. I knew I’d sacrifice some benefits, but gimme a break!

NO ONE CAN LOG IN TO THE APP! It’s available in my state and the website works fine, but not the app! Years of reviews of the same issue! And, they expect you to call them to troubleshoot it! Great customer service… EVERY. SINGLE. CUSTOMER. CALL AND TROUBLESHOOT.
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Response from developer

The mobile app is not available in all states for Encompass yet, so you may be receiving this error as a result of that. I would be happy to check on this for you, if you would like, email me at DAMobileApp@NGIC.com so i can review.

Can confirm doesn’t work

Encompass doesn’t have a working app

Response from developer

We apologize for your inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 so we can assist further and escalate any issues as needed. Thank you!

Doesn’t work

Won’t let you login…

Response from developer

We apologize for your inconvenience. If you are still experiencing log in issues, please contact us at 888-293-5108 so we can assist further. Thank you!

Pathetic app

Encompass app does not work. Plus Encompass doesn't alert you when bill is due.

Response from developer

We apologize for your inconvenience. If you are still experiencing issues, please contact us at 888-293-5108 with further details of your issue. We can assist with troubleshooting and escalate any issues as needed. Thank you!

No one can log in - it’s not just you - should be reported to Apple

This app will not accept your Encompass credentials. This is not a real app, and should be removed from the store. I will be reporting it to Apple and so should you.

Response from developer

We're sorry to see you are having trouble logging into your account. I would like to see if I can assist you. Can you please email me at DAMobileApp@NGIC.com and include your policy number, as well as a screen shot of the error displayed if possible. Thank you.

Can’t access app, only web version

Seems this is a common theme. The web log in works and the app doesn’t. Adding my complaint to the list.

Response from developer

We're sorry to hear you are having trouble logging into the mobile app. The same login you are using on the website should work for the mobile app, however the app is not yet available in all states. Please contact us at 888-293-5108 so we can further assist you.

Amateur app

The button to submit your policy number last name and date of birth on the account creation screen goes nowhere. So I never even got to create an account.

Response from developer

We are sorry to see you are having trouble creating an account or logging in. Please contact us at 888-293-5108 if you are still having the issue so we can further assist you.

Do not download!!

Terrible app. Does not work. Same as everyone else. Log into Web version easy, app does not let you log in with same account info.

Penultimate trash.

Response from developer

We are sorry to see you are having trouble logging into your account. Please contact us at 888-293-5108 so we can further assist you.

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