Difficult
Making a transition to this from previous portal to pay our rent was a nightmare and it cause us to pay a late fee because it take days fir bank verification 3-5 and than it wasn’t verified… so we ended up having to pay with debit card in which they charged us 4.95 to do on top of late fees
Not user friendly
This app no longer saves passwords or uses faceID. I have to input my user name and password every time I log on. The option to upload pics doesn’t work. Entirely too many steps to put in a maintenance request. A one time passcode to verify an account I already verified when I logged on. I’m in my actual account but now I have to verify again as if this is a secure money transaction. It’s a maintenance request for Pete’s sake! So many other issues I don’t have time to list.
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Poor Performance & Customer Service
Provides very basic information & Vinebrook does NOT care about making it easy to get them their payment. They have an option for a “custom amount” but then it will say you can only pay the balance in full. The customer service answer system representatives know nothing and will collect your information for a call back that you may or may not receive in 7 business years! Either that or an email brushing off your call with the same generic message each time.
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