Leave a Review Actors FCU App
Straight garbage
Believe the hypeArrow brow
Why?
I’m a bit sad that our performance unions & guilds are limited to this credit union, and its amateur app.
I like that it is fairly simple.
But, there are always display glitches.
Almost annual hackings of AFCU accounts.
And old messages at the INBOX feature are not delete-able.
Why can’t we delete a message, if it’s no longer relevant?
Specifically: I was glad to be able to use this app to report when a restaurant server swiped my AFCU debit card twice, overcharging me.
That was over 5 years ago, and there is no “Delete Message” button anywhere in the Messages tab; so my report is still viewable.
If you’re an actor, and you’re working enough to afford PNC, Chase, BofA, or CitiBank; do it. This app is sorely lacking.Show lessConsumer Humungus Joe
HORRIBLE APP
This app is garbage. I've been trying to make a deposit and it's impossible. The camera takes the picture before you can put it in the right
Position Plus it blocks your view with some stupid pop-up window. Then it wouldn't allow me to take a photo of the back of the check because the whole thing freezes up. Don't waste your time or energy with this pathetic excuse for an app.
DO NOT RECOMMEND.Show lessJill of York
This app is a subpar
After taking a picture of check for mobile deposit often found times you get an error message and then have to retake. Once retaken it says “duplicate deposit”. So it is never actually deposited. I have to go into the branch office and deposit. What’s the point of mobile deposit when it only works half the time.Show lessChrisP0011
Gets Worse With Each Update
Simply awful.
Constantly not working.
Crashes.
When depositing checks I get the Spinning wheel of “analyzing” death that goes on forever… until I shut down the app and hope it works later or the next day. Sometimes yes sometimes no.
Much better app when it had three functions and bare bones.
ARGHShow lessvonpod
Don’t even try
to use the app - problems every step of the way. Frustrating and disappointingElectricwolverine
App has always been very buggy
Mobile deposit doesn’t work half the timeProblems with app
Sometimes the app won’t let me log in. Sometimes I have to change the password (3 times this year, so far). Sometimes it won’t photograph the check. Earlier this year the system was hacked into, nobody ever returned phone calls, and I couldn’t access my accounts at all. A couple of times I uninstalled and reinstalled the app; previously there was a Refresh button on the page showing my accounts, saying there was an updated view; when I clicked on it, my access got completely screwed up. Today I tried depositing a check and had grey stripes showing on my screen, while the camera suddenly took photos before I had even positioned the check. I called Member Services, was on hold for 20 minutes, then was told to uninstall and reinstall the app. The grey stripes still appeared, but I was able to take pictures of the check. Supposedly the check was deposited, but needs to be “processed.”
This app stinks, and I’m thinking I should dump AFCU and use one of the commercial banks, which I hate to do, but the AFCU app is screwed up and unreliable.Show lessBullSister
Ridiculously Frustrating
Can't ever login, always getting Invalid Credentials message although I'm using the correct username and password. So then I reset the password and still can't login. Reason? You guessed it, "Invalid Credentials". This is the worst.LeenyBx
Still having a check deposit problem
Please fix this app. It’s still having a problem with check deposits. The option to deposit checks into my business account has disappeared. I’m tired of calling AFCU and waiting on hold for 45 min to 90 min to get problems solved.Redhead Jody
