Leave a Review HOVR
Hidden costs
I unfortunately have to agree with the sentiments expressed here in other reviews. I decided to try the app out and booked a ride with a great 50% discount. It took a little longer than Uber/Lyft but at that price I didn’t mind. It was advertised as $8 but I paid nearly $14 in the end. Still a good price for the journey and competitive, but they could benefit from making their pricing more transparent beforehand. I like the concept of paying drivers their fair share so I hope HOVR emerges as a viable competitor in the rideshare market but for now I’ll stick to the more established apps, especially since the toll/heavy traffic fees will add up and make it very expensive in busy cities such as Toronto.Show less000ML000
Good potential, flawed app
I like the underlying idea, and tried to set up the app. But the process for saving addresses is badly designed. It sometimes adds extra characters, and insists on multiple entry of house number. Plus it requires the user to fill in a ‘landmark’ field - even when none is relevant. Fix these annoying flaws and I might give it a try….Show lessWalMit
Developer Response
Hey WalMit, Thank you for trying out HOVR on our very first day! We really appreciate your feedback and totally hear you on the setup process. The issues you pointed out with saving addresses and the unnecessary 'landmark' field are definitely on our radar. As a brand-new app, we’re still working out some kinks, and your feedback is exactly what helps us improve. We’re already making updates to streamline the experience, and we’d love for you to give it another try once those changes are in place. Thanks again for your patience and support as we grow! Sincerely, The HOVR TeamGreat Experience with HOVR!
I had a great experience using the HOVR app! It’s easy to navigate, and the rides are quick and affordable. The interface is clean, and booking a ride is simple and hassle-free. I love how convenient it is to get around the city with HOVR. Although, I would like the wait times to be a bit quicker. Overall, Highly recommend!Show lessYoda is a boss
Cheap Rides
I’ve found it a lot more convenient and less expensive to take a ride downtown instead of driving.NaHersi
Worst experience
I would suggest everyone not to use this App. They first charge low price and after the trip they take charge another amount without any notice or request. I was charged twice for a single trip and when I contacted their customer support there was no response from their end.
Also when I booked a ride there was no information or the contact of the driver. There was no option of how to know the status of your ride, no car number was provided.
Used it for the first and last time. I would strongly suggest everyone not to use this app, uber is far more reliable.Show lessappy1999
Developer Response
Hey Appy1999, Thank you for your feedback, and we’re sorry for the issues you experienced. I’d like to clarify a few points: The double charge you mentioned is actually a pre-authorization of $20 to ensure enough funds on your card. The final charge reflects the balance of your trip if it exceeded $20. Any price discrepancies can occur due to toll routes, heavy congestion, or traffic incidents, which may increase the fare. We apologize if our customer support didn’t respond quickly. Often, incomplete information in emails can cause delays. For faster assistance, we recommend using the in-app support chat or submitting a form on our website at ridehovr.com. We do provide the driver's contact info and license plate number. We're also working to add vehicle make and model for even more clarity in the future. As a young company, having launched in May 2024, we're continually improving, and your feedback helps us do that. Please reach out to us directly so we can address this issue further and make it right. Sincerely, The HOVR TeamGreat experience
Honestly love the app! Keep it up!ChristIsKing!!
Driver oriented
This app is for drivers to earn good money but for customers is expensive than other competitors i booked the ride showing 27$ and in the end they charged 41$ so much hidden chargesprabh6862
Developer Response
Hey Prabh6862, Thank you for your feedback, and we’re sorry for the confusion around your fare. The price increase you experienced was due to a toll route, specifically the 407 highway, which can add costs to the final fare. We always aim to be transparent with our pricing, and we're working on clearer notifications about toll charges during booking to avoid surprises. We appreciate your understanding and are committed to improving the experience for both drivers and riders. Please don’t hesitate to reach out through our in-app support if you have any further concerns. Sincerely, The HOVR TeamEstimated Price Concern
Downloaded the app today and here is what I saw that makes me not want to use it…for now
When I type my destination, it appears to give me an estimated price. From what I have heard in the group, they get charged different amounts after.
The other issue is that Lyft is still a lower cost and they give me the full cost breakdown.
I will check on the app in the future but will continue using other methodsShow lessRices81
Developer Response
Thank you for giving HOVR a try and for sharing your thoughts. We understand your concern about pricing. The price you see is an estimate based on factors like distance and traffic, and any differences at the end of the ride are typically due to tolls or unexpected delays like heavy traffic. We’re working on adding clearer cost breakdowns to provide even more transparency, similar to what you're used to with other platforms. We appreciate your feedback and hope you’ll give us another chance as we continue to improve. Feel free to check back in the future—we’re committed to offering competitive pricing and a better experience. Sincerely, The HOVR Team7$ more for dame trip than Lyft
Thought it would be cheaper a 17$ ride is 24 uninstalled
Less drivers, costs more, idk how much they even pay driversKing hammers
Developer Response
Hey King Hammers, we aim to offer them competitive earnings to ensure high-quality service. We appreciate your input and hope you'll consider giving us another try as we continue to improve both pricing and driver availability. On a side note, if you compare the 15min wait option to our normal option just to make a negative comment, stick to the lift life and #povertypay for driver. Sincerely, The HOVR TeamNo answer from customer service
Had a scheduled ride cancelled, no voucher. Took a ride advertised as $16, charged $18.FromagioBurgerino
Developer Response
Hey Fromagio Burgerino, Thanks for your feedback, and we’re sorry to hear about the cancellation! While we don’t issue vouchers for canceled rides, we understand how inconvenient that can be. As for the price difference, the slight increase likely came from tolls or traffic—definitely not something we want to surprise you with. We’re always working on improving our app and communication, and we appreciate your patience. We hope you’ll give us another try, and we’ll aim to make your next ride a better experience. Sincerely, The HOVR Team
