Worthless app! Could not log in with CORRECT code!
Hidden costs
Good potential, flawed app
Response from developer
Hey WalMit, Thank you for trying out HOVR on our very first day! We really appreciate your feedback and totally hear you on the setup process. The issues you pointed out with saving addresses and the unnecessary 'landmark' field are definitely on our radar. As a brand-new app, we’re still working out some kinks, and your feedback is exactly what helps us improve. We’re already making updates to streamline the experience, and we’d love for you to give it another try once those changes are in place. Thanks again for your patience and support as we grow! Sincerely, The HOVR Team
Great Experience with HOVR!
Cheap Rides
Worst experience
Also when I booked a ride there was no information or the contact of the driver. There was no option of how to know the status of your ride, no car number was provided.
Used it for the first and last time. I would strongly suggest everyone not to use this app, uber is far more reliable.
Response from developer
Hey Appy1999, Thank you for your feedback, and we’re sorry for the issues you experienced. I’d like to clarify a few points: The double charge you mentioned is actually a pre-authorization of $20 to ensure enough funds on your card. The final charge reflects the balance of your trip if it exceeded $20. Any price discrepancies can occur due to toll routes, heavy congestion, or traffic incidents, which may increase the fare. We apologize if our customer support didn’t respond quickly. Often, incomplete information in emails can cause delays. For faster assistance, we recommend using the in-app support chat or submitting a form on our website at ridehovr.com. We do provide the driver's contact info and license plate number. We're also working to add vehicle make and model for even more clarity in the future. As a young company, having launched in May 2024, we're continually improving, and your feedback helps us do that. Please reach out to us directly so we can address this issue further and make it right. Sincerely, The HOVR Team
Great experience
Driver oriented
Response from developer
Hey Prabh6862, Thank you for your feedback, and we’re sorry for the confusion around your fare. The price increase you experienced was due to a toll route, specifically the 407 highway, which can add costs to the final fare. We always aim to be transparent with our pricing, and we're working on clearer notifications about toll charges during booking to avoid surprises. We appreciate your understanding and are committed to improving the experience for both drivers and riders. Please don’t hesitate to reach out through our in-app support if you have any further concerns. Sincerely, The HOVR Team
Estimated Price Concern
When I type my destination, it appears to give me an estimated price. From what I have heard in the group, they get charged different amounts after.
The other issue is that Lyft is still a lower cost and they give me the full cost breakdown.
I will check on the app in the future but will continue using other methods
Response from developer
Thank you for giving HOVR a try and for sharing your thoughts. We understand your concern about pricing. The price you see is an estimate based on factors like distance and traffic, and any differences at the end of the ride are typically due to tolls or unexpected delays like heavy traffic. We’re working on adding clearer cost breakdowns to provide even more transparency, similar to what you're used to with other platforms. We appreciate your feedback and hope you’ll give us another chance as we continue to improve. Feel free to check back in the future—we’re committed to offering competitive pricing and a better experience. Sincerely, The HOVR Team
7$ more for dame trip than Lyft
Less drivers, costs more, idk how much they even pay drivers
Response from developer
Hey King Hammers, we aim to offer them competitive earnings to ensure high-quality service. We appreciate your input and hope you'll consider giving us another try as we continue to improve both pricing and driver availability. On a side note, if you compare the 15min wait option to our normal option just to make a negative comment, stick to the lift life and #povertypay for driver. Sincerely, The HOVR Team
