Poor customer service
Response from developer
We sincerely apologize for the lack of response from our customer care team. This is not the experience we aim to provide. Please reach out to us again through the in app chat support or alternatively through the contact page on the website (ridehovr.com) and we’ll prioritize resolving your issue as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make this right. Sincerely, The HOVR Team
Scam
Response from developer
We’re sorry to hear about your difficulties unsubscribing. Upon investigating, it appears there may have been some confusion due to different emails, phone numbers, and names used across your account and communications. This likely caused the delay in processing your request, as we had trouble matching the details. Please reach out to us again using the email and name associated with your membership, and we’ll ensure everything is resolved promptly. We truly appreciate your patience and are here to help. Rest assured, we are not a scam. We aim to provide transparent service and are committed to resolving your issue, but we do require consistency in contact details for our team to process any requests. Sincerely, The HOVR Team
Weak app
Marketing is weak.
Cashout is confusable.
Dont subscribe in this app
Response from developer
Thank you for your feedback. We’re sorry to hear you’ve had a frustrating experience. We’re working to improve support responsiveness, and our marketing efforts are expanding to attract more riders. We also understand that cashout may have caused confusion, and we’re actively working to make the process clearer and more user-friendly. We appreciate your input and hope you’ll give us another chance as we continue to improve the overall experience. Sincerely, The HOVR Team
This is scammed for all uber driver
Response from developer
Thank you for reaching out, and we’re sorry to hear you haven’t had any trips in the past two months. Please make sure you’re in our current launch zones, as trip availability can vary in other parts of the GTA. We’re actively expanding, but some areas may have fewer requests right now. Regarding your cancellation request, we’ve reviewed and confirmed that it has been processed and fulfilled. You won’t see any further charges moving forward. If you have any other concerns, feel free to reach out to our support team. Thank you for your patience, and we hope to see you back in the future as we continue to grow! Sincerely, The HOVR Team
No rides at all
Response from developer
Hey Aweirdman, We’re sorry to hear you haven’t received any rides yet. While demand can vary depending on location and time, we understand how frustrating that can be. We’re working on expanding rider outreach to increase ride requests across the platform and in different parts of the GTA, at this time we highly recommend being in the "launch zone" to have the best opportunity to get rides. In the meantime, feel free to reach out to our support team for tips on maximizing your chances of getting rides. We appreciate your patience and hope to see you on the road soon! Sincerely, The HOVR Team
Full of Glitches
Response from developer
Hey Prince, Thank you for bringing this to our attention in the review section of the app, and we sincerely apologize for the trouble you experienced during your ride. We’re happy to let you know that the issue with the app stopping mid-ride and the 407 toll route has been fully resolved, and we’ve addressed your specific case as well to ensure you were paid correctly for the full trip. If you have any remaining concerns, please reach out to our support team, and we’ll be happy to assist you further. Thank you for your patience as we worked to improve the experience for all our drivers. Sincerely, The HOVR Team
App sucks
Response from developer
We’re sorry you feel that way! We’re constantly working to improve the HOVR experience for both drivers and riders. If you're a real person, and you’ve had any specific issues, we’d love the opportunity to make things right. Please reach out to our support team through the app support chat or through the contact page on the website (ridehovr.com). We appreciate your feedback and hope to earn your trust in the future. Sincerely, The HOVR Team
Not a user friendly app
Each part of your app design sucks, you had to offer something special to compete with the giants in the market.
Response from developer
Dear "Start up Maker," Thanks for your feedback—though something about your review does seem a bit off. We’re always working to improve our app, and we take privacy and data security very seriously. As for driver pay, we offer competitive earnings with 100% of the fare going directly to drivers, which is something we’re proud of. If you have genuine concerns, we’d be happy to address them. Otherwise, we’ll keep focusing on creating a better experience for those who believe in what we’re building. Sincerely, The HOVR Team
Don’t try, they are scam
Response from developer
We apologize for the inconvenience you’ve faced while trying to unsubscribe. The reason for the delay is that we were changing payment processors from Wix to Stripe to ensure the safety and security of your account. Unfortunately, during the transition, some accounts were temporarily blocked. The honest truth is, WIX sucks and caused us a huge amount of headaches around this, which meant our team had to manually process requests, leading to longer wait times. We understand how frustrating this has been, but rest assured, your request will be attended to, and we’re working hard to streamline this process. Thank you for your patience, and we appreciate your understanding as we make these improvements for your security. Rest assured, we are not a scam. We aim to provide transparent service and are committed to resolving your issue. Please reach out to us directly at through the support chat in the app or through the contact page on the website (ridehovr.com), and we’ll ensure your cancellation is processed without any further hassle, if it has not already been addressed. Sincerely, The HOVR Team
the app don’t respond and support don’t help
Response from developer
We’re really sorry to hear about the trouble you’ve had with the document uploads and support. This is definitely not the experience we want for our drivers, and we understand how frustrating it must be. Rest assured, we are a legitimate company, and your issue is a priority for us. The repeated request for documents was likely a technical glitch, which we’ve since resolved. If this has not already been addressed for you, Please reach out to us again through the support chat in the app or directly on the contact page of the website (ridehovr.com), and we’ll ensure your account is sorted without further delays. Thank you for your patience, and we’re committed to getting this right for you. Sincerely, The HOVR Team
