Leave a Review Ascension Rx
Useless
The app is completely useless. Whenever I log in, it acts like I have never used it before and requires that I add a Rx number. I want to cancel 2 prescriptions, but they don’t appear on the app. The prescriptions appear on the website, but there is no way to cancel future refills (I stopped using the medication). This is important because some prescriptions are set to auto refill and I don’t want unwanted refills to be processed.Show lessDLHer
Does. Not. Work.
It’s frustrating to be forced to use a pharmacy with an app that does not function.Libby Doe
App forces me to re-register
I’ve been using this app for a year and suddenly when I sign in it says “Hello Unknown!” I click Refill From List and it’s making me re-register. I fill in the information and then it says I already have an account. The online account lets me log in and it says, “Hello Shelley!” but it still makes me go through the same re-registration process with the same outcome.
In the past I’ve received texts reminders asking if I want to refill my orders. I haven’t received anything in a while. Knowing their history of taking three weeks to send meds, I’m concerned that I will run out before I can get my refill. Ascension has done a real disservice to their employees by forcing this on them.Show lessc.shell
The app works for common tasks such as refills but…
What is the point of having an app if I have to call in to change my address?
I couldn’t update payment info until I called in to find out that I had to call in to change my address. Please put some kind of notice such as “Call this number to change your address”. After multiple attempts and being stuck in an endless loop and getting an error about a problem with my account, I gave up & called in.
Please address this in a future release.Show lessScoutmaster MF
App doesn't work
Requires a Rx # to log in. Doesn't recognize real Rx # by typing or scanning. Forgets accounts. Forgets passwords.
REAL MESS!Deere cat
Trash
This app is horrible Ascension should be ashamedmmutk
App is poorly executed
The actual refill service is fine. When calling, the staff is helpful and can resolve most issues quickly. The problem is the app itself. Moving from one menu item option to another logs you out, so checking any information requires multiple logins. There is also no way to verify or update the shipping address, or any other information beyond your payment information. Overall the interface is clumsy and lacks most features needed for this to be successful without the need for a phone call to support. It doesn’t interface with any insurance or medical records system. The webpage is even worse than the app.
This app looks to be the result of going live with a minimally viable product just for the sake of saying that they have a mobile app like everyone else.Show lessmindy530
Worthless
I sign in and try to go to my scripts and I get a blank page over and over again Retry the login and still blank. How am o supposed to use this app?Barbarucita
Glitchy
Very glitchy and hasn’t been updated in over a year. Doesn’t work well with new phones and updates.JoshDHagar
Worst RX App
Seriously the worst RX app I’ve ever had. If they can’t work out the kinks then why even have one? Can’t get meds on time, can’t get the app to work so I can get meds. Then the texts!!!! Why give us the RX # for the med if it’s going to change everytime the doctor has to write a new prescription? Just use the drug name instead!!! I’m tired of trying to get on the app to figure out which med they are trying to refill. Oh and having to be home to receive certain meds is annoying too. Like, just because I’m disabled doesn’t mean I’m home. I have to go to the hospital to do treatments and other things. And I also have a life??? Like… you guys need to fix this.Show lesswowitskat44
