EFF this company
I have never written a review because I don’t normally bother to. But I have NEVER had so much trouble trying to re-cancel my subscription after I ALREADY cancelled it once but have CONTINUED to be charged. Additionally I teach at a pure barre studio and have NOT received a paycheck in almost 2 MONTHS because of Xponential. This is an awful company. Save your money and sanity.
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Content great, function of the app terrible
I love the variety of this app but the function is terrible. You cannot pause the video….if you do it starts over and throws you out of your workout. Very frustrating and time consuming.
Live video
I cannot join to live video. I need help. Thank you
Not designed for iPad
The videos show up very small on my iPad mini…they’re actually larger on my phone because the resolution appears to be designed only for phones. Would be nice to use the larger screen for a larger image.
Can’t log in
I’ve tried to sign up again, I’ve tried “forgot password”, I never get the sign up email, etc. their help center has limited hours and not able to connect. Etc….
Worst app I have ever seen
This is the worst app I’ve ever tried to use. I belong to both Pure Barre and Yoga six an d am unable to use this app for either one. I don’t know what I’m doing wrong but it’s really terrible.
This is very difficult to view
It’s also very disappointing that I can’t find helpful classes which don’t require equipment.
Terrible Interface
App is buggy. Can’t move from page to page in setup easily. Can’t find how to change notifications setting.
Horrible app
I was a long time lover of pure barre and had used pbgo before they switched to this platform. I can’t even get through a workout without the app failing multiple times throughout, the search feature is not user friendly at all, and it doesn’t save your progress or preferred classes so every time it quits mid-workout I have to go through multiple pages to get back to where I was. It’s a shame because I love pure barre, but I canceled my subscription because of this terrible app.
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Don’t sign up for XPass
Adding comment here as well since this is XPass parent company.
Purchased membership as it was the only membership I could find for Rumble on Thursday. When I realized I could purchase through Rumble, I attempted to cancel on Friday. On Saturday, I attempted to cancel my class and membership but received an error when canceling the class. So I used the chat to have them help, explaining that I could not cancel through the app. Sunday I follow up and have an email saying they could not cancel because I attended the Rumble class.. I did attend the class but I paid through rumble and paid for a membership through Rumble!! So now I have two memberships and am paying twice and no one there can seem to help me. Their customer service is a disaster and they state you can cancel within 3 days of purchase “hassle free” but it has been more than a hassle to get anyone there to help. If you decide to purchase this app, good luck! I never leave reviews unless it is positive normally but this company has me irritated…
Purchased membership as it was the only membership I could find for Rumble on Thursday. When I realized I could purchase through Rumble, I attempted to cancel on Friday. On Saturday, I attempted to cancel my class and membership but received an error when canceling the class. So I used the chat to have them help, explaining that I could not cancel through the app. Sunday I follow up and have an email saying they could not cancel because I attended the Rumble class.. I did attend the class but I paid through rumble and paid for a membership through Rumble!! So now I have two memberships and am paying twice and no one there can seem to help me. Their customer service is a disaster and they state you can cancel within 3 days of purchase “hassle free” but it has been more than a hassle to get anyone there to help. If you decide to purchase this app, good luck! I never leave reviews unless it is positive normally but this company has me irritated…
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