AOCHUAN User Reviews

AOCHUAN
AOCHUAN
Shenzhen Jixin Technology Co., Ltd.

Top reviews

Phone gimbal

I’m using an iPhone 14 pro and I was pleasantly surprised when this gimbal works like like I hoped it would

App just what I expected

I have only had my smart x pro for a couple of days now and the app interacts well with the camera, I like how it has tracking feature and more tunability.

**DO NOT RECOMMEND**

**READ FIRST**

Note- If you’re like most, you might read reviews before your final purchase of any product. This provides understanding of common complaints, a clear concise to our needs and expectations.

~Review: Unfortunately, this product did not hold up to the review standards. The Aochuan Smart S2 Gimbal is not User Friendly nor recommended for beginners. The functionality of this product will mislead a beginner into thinking they're using the product improperly and when the product doesn’t function properly as described. Instruction manual is a book, half the size of a business card, 1 page (per language), instructing to scan QR code. Your YouTube instructional video of purchased product, will briefly describe the features of this product. Leaving consumers with many questions and misunderstanding of features.

Aochuan “DOES NOT” support Samsung Galaxy S22/S23 Ultra or any device approx to size. Balancing of gimbal is needed proper to placing device, with device attached, and rebalancing if you’re a Samsung owner. Rebalance is needed for multiple reasons; phone is too big, 360 rotation is not compatible, only 180 rotation where you will notice the Axis will start to do its own thing (“…like a fish out of water.”). The phone is too heavy, off center, lack of rotation, and malfunctions. At specific angles the phone will rotate in an improper angle, preventing from the use of attached device.

You’ll waste more time trying to get this gimbal to work with your device and when it’s just not going to happen. I will be returning this product and would not recommend as a buy.

•Purchased Product: Aochuan (Smart S2 Phone Gimbal Stabilizer Pro Industry Standard, 3-Axis, with Extendable Rod Microphone, Fill Light Gimbal for iPhone 15 Pro Max/Android. Vlogging, TikTok, YouTube, and Video Recording):
Pricing variates $135-$189. This product was packaged and presented beautifully, shipped in a timely manner, received approx. 3 days from date of order.

•Package Contents: Aochuan Smart S2 Gimbal Stabilizer, Carrying bag (bulky), USB-C charging cable, USB-C to USB-C cable, USB-C to lighting, Tripod, User Manual (half the size of a business card). This product has reads to have a 12-month return and replacement.
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Doesn’t work smoothly

The Gimbal is not as smooth as I expected it to be. The controls do the opposite and the camera is never horizontal long. Specially if I try to turn the camera it just stays in a titled position. Would give it 1 star but for the price honestly it’s not too bad. Definitely needs some improvements though.
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Didn’t record half a day of footage

We realized that anytime the gimbal app got to 3 or 4 minutes all the footage would go missing. Did not know this was a common glitch otherwise we would have stayed on top of each shot and done shorter intervals. The last thing you want to do is have faith in this app. Take short films and double check every 15minutes that it is still there. SO FRUSTRATING! What a waste of time and resources and now I have to go and tell all my artists and actors that a whole day spent in the cold fall winter temps was a complete waste of time.
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So far so good

Will revise as time goes on but so far app connected easy to smart x pro and is easy to use. Hasn’t crashed or done anything unexpected.

Gimbal kinda works but app needs work

The gimbal works…sort of. It has the tendency to do the opposite of what I’m trying to do. It’s as if it’s set to inverted control settings which doesn’t help during those crucial moments. The light on the gimbal runs hot, and I mean DANGEROUSLY HOT! Best to leave it off.

As for the app, I wish the gimbal wasn’t so dependent on the app cuz the app itself needs a lot of work. When I first started it, it was in vertical mode when I had the phone horizontally. And the settings are somewhat limited. If the gimbal itself allowed users to use any apps they desired instead of being dependent on this app, it would be so much better.
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Terrible App

It won’t connect to my Bluetooth. I can’t even delete the app.

Not super happy with the gimbal or app

So far, this gimble seems to have a mind of it’s own spinning and flopping around like a fish whenever I’m in the heat of a good shot or discussion. It’s very distracting, maybe good to learn for someone who has money to waste otherwise it’s just a waste of money. Two stars because I love getting smooth shots when I do. It also cannot stay connected for the remaining 20% of battery life that was available after 3 hours of filming (not consecutively), at this point I need to speak with custom service and make sure the thing isn’t broken. If they don’t provide me with a gimble that functions properly, I’ll be buying a new one and throwing this one away.
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Response from developer

Thank you for your feedback. We will optimize our gimbal and app based on your feedback.

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