Electrolux User Reviews

AB Electrolux

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US based app?

I have a washer and dryer, but unfortunately the app is not available in the US? Can you please work on that app so that we can add our appliances in the USA as obviously we can buy them. Thank you.

Dinanator

5 months ago

Response from developer

Hi, yes we do have an app available in the US store for iPhones. I will see if I can share the link, otherwise contact us at appteam@electrolux.com and we'll assist you. Here's is the link: https://apps.apple.com/us/app/electrolux/id1595816832

Pointless app

I recently purchased a matching washing machine and dryer that are wifi capable only to find that you can’t connect more than one appliance to this app, according to the support line. My washing machine connects, and the app is great for alerting me when the load is finished, but I can’t connect my dryer too. Can you sort this out?

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7Lisa9

5 months ago

Response from developer

Hi, that information is not correct. You can connect as many of our appliances as you want. No limits on amount of appliances. If you need support please get in contact with us. Provide more details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.com

Love it except….

The app is incredible except I don’t understand why you can’t set the oven in Fahrenheit. Nobody uses Celsius.

Toronto maple leafs

6 months ago

Response from developer

We appreciate your positive feedback! You should be able to find the settings for units under the profile section of the app. It is a setting that take affect for you as a user on all your appliances. Please let us know if you don't find it under the profile tab. appteam@electrolux.com

Garbage like the old app

I was excited when they released a new app since the last one stopped connecting to our appliance but this one really isn't much better. The most annoying is the measurements setting. Every time I set it to Fahrenheit it defaults back to Celsius!! Fix this already! It is not device dependant, it's your app that needs fixing

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HmaH99

6 months ago

Response from developer

Hi! Sorry to hear about your issue, we will look into this. You can also always contact us via appteam@electrolux.com to get more specific app support.

App Bugs

Try to install the app today on 3 different IOS devices .

The installation was fine but the app won’t proceed past the country selection screen . No choices come up and all I can do is close the screen and go back to the start page .

Would love this to be fixed as I would like to sue the the full capability of my new Electrolux washing machine

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stone8888

8 months ago

Response from developer

Hi. We had a server issue on the 22nd of April which affected the sign in and create account-flows. It is resolved now. Please try again! We are sorry for the inconvenience!

app quá tệ

chưa thấy app nào tệ hại như vầy, bán mấy chục con robot mà kết nối chợp duột suốt. có khi mấy ngày trời ko kết nối được

trananhrobotic

9 months ago

Response from developer

Sorry for the issues you are facing. Please write back to us at appteam@electrolux.com so that we can assist you better. Thanks

New app is worse

I used the delay start function a lot. The way it works on the new app is horrendous!!! Having to tap (it won't even let you scroll!) minute by minute until I reach the time I want, and it moves soooooo slowly. I waste so much time trying to set the delay start that I rarely use it now. Such a disappointment

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Hanold94

9 months ago

Response from developer

Hello! We're sorry to hear about your experience. We're diligently working to enhance our app and release improvements bi-weekly.

Delay start timer woes

I love the notification when the washing machine is finished.

The delay start is woeful, it’s very handy to be able to see the estimated finish time but the scrolling timeline is glitchy and only lets me scroll about 4 minutes at a time. Please fix this!

jncox

9 months ago

Response from developer

Thanks for your review! We are soon releasing a new way to handle the scheduler, we hope you will like it!

Used to work

The app used to work. But since a few weeks my robot vacuum doesn’t do scheduled tasks anymore. I contacted customer service but their reply was useless.
Since today I can also not start the robot vacuum from the app anymore.
Will be taking the robot vacuum back to store as this makes it useless.

Nadie J P

10 months ago

Response from developer

Hello! Apologies for your experience. To better understand your concern, could you please explain more so that we can address it? Please contact us and include the PNC of the appliance for speedier support, appteam@electrolux.com

Can’t even log in

Bring back the old app, I can’t even log into my account using the details from the old app. Terrible app and a waste of time, now I can’t even use my washer properly!!!!

Very cool really like it

10 months ago

Response from developer

Hello! We're sorry to hear about your experience. To assist you further, could you provide more details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.com.