Recently update horrible
The recent update of the app which coincide with an rebranding of Genea was done very poor. The attempt to update the aesthetic of the app to align with your new branding really only makes the app more ugly. And to be frank, instead of investing money to update the logos and fonts(which was probably sold to you as a branding refresh by the marketing agency you engaged with), you could have used the budget and effort to improve and fix usability issues you have with your customers digital experience. E.g support Face ID or Touch ID, having a web portal where customer can cease the same information that is provided, appointments showing wrong location. Also you have not properly tested the app before publishing it in the App Store: one obvious bug, when entering the the mail tab , instead of showing the subject of the content, the list now has full body of the email msg in it, surely this is not intentional. Your developer team did a bad job of testing the app. You really need to do better on this side of the things cause every staff we have talked to is excellent but you poor digital experience do not do them justice and end up creating poor impressions.
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