Leave a Review Fitmate Coach
I feel scammed
I think this app is great for nutrition. That’s not what I needed. I needed more of a workout present trainer that for my body. I’m already dietitian, I do not need nutritionist waste of time. I feel no connection with the coach never got a book a session and how do I cancel?Developer Response
We appreciate your feedback and understand your concerns about not finding the workout support you were looking for. It's important to feel connected with your coach, and we regret that this hasn't been your experience. For cancellation assistance, please reach out through the app so we can help you directly. Thank you for sharing your thoughts!Game Changer
I love this app. I have trouble controlling some unhealthy foods and my coach is wonderful at encouraging me to do better. I have no complaints at all!❤️❤️❤️❤️❤️❤️❤️❤️Developer Response
We appreciate your feedback and are delighted to hear about your positive experience with your coach! Your dedication to improving your eating habits will pay off in the long term and help you achieve your goals.Free Trial is not 7 Days
Per the apps Terms and Conditions, you need to cancel the subscription 4 days prior to renewal. So if you have a 7 day trial, you need to cancel on day 3 or they will charge your account. They are firm on no refunds.
The interactions from the coach also felt AI generated.Developer Response
We apologize for your confusion with the trial period and cancellation policy. The free trial period is 7 days (which we actually extended to 10 days for you) and it clearly states in the T&C's you need to give 4 days notice to cancel your subscription. Your feedback on the coach interactions is helpful and we'll update our coach training to better reflect that our coaches are all real humans. We have also given you an additional 16 days of free service due to the confusion as goodwill.