Great but customer service is 2/5
The app in itself is 5 stars. Charlotte and her trainers are great! The app itself is great.
However my reason 3 stars is the customer service support.
I cancelled my subscription on the free trial, as personal issues has got in the way and I will come back when I am ready.
I still got charged, which is an IOS problem the customer service said and they can’t offer a refund, which is fine I have contacted my bank, due to them first responding to my issue 2 hours after first contacting them, then over 24 hours after that and THEN today they have contacted me, bearing in mind i responded within 2-6minutes after them contacting me back.
It shouldn’t take 3 days to try to solve a problem.
Please update your customer service support.
However my reason 3 stars is the customer service support.
I cancelled my subscription on the free trial, as personal issues has got in the way and I will come back when I am ready.
I still got charged, which is an IOS problem the customer service said and they can’t offer a refund, which is fine I have contacted my bank, due to them first responding to my issue 2 hours after first contacting them, then over 24 hours after that and THEN today they have contacted me, bearing in mind i responded within 2-6minutes after them contacting me back.
It shouldn’t take 3 days to try to solve a problem.
Please update your customer service support.
Show less
Been on the app for over a year and absolutely loving it!
I use this app nearly every day and it keeps me on my toes. I like going to the gym and using this. If I miss the gym I always know I’ve got something right on this app if it’s a longer workout or a shorter workout
Best fitness app
Got charlottes dvd years ago! And loved it! But this app is brilliant! Charlotte David and Richard are class.. so much fun in the workouts & u can defo feel it 😄👍🏼 new fav x
Love it so far!
The only problem I have is what workout to select on my Apple Watch so that I know how many calories I’ve burned 😫
Honest review
I absolutely love the work outs they are brilliant and fit into my life perfectly. However the app constantly freezes and I’m unable to complete a session. I’ve spoke to IT and they aren’t being much help other than asking me to send screen shots of what’s happening. Which the app won’t send. I’m honestly so frustrated because I do enjoy the app!
Show less
Response from developer
Thank you so much for the feedback, we are constantly updating the app & improving. We understand your frustration, you're one of the select few users that experience lag or buffering. We've recently fixed this issue thanks to you.
Best fitness App
I can’t get over how good this app makes you feel after!!! Always want to do another set and I hated doing excuses I couldn’t wait for it to be over. Don’t take it from me try yourself, with the 7 day trial and you wont go back! Thank me later 😉
Love it!!!
Absolutely love this app Charlotte, Richard and David make the workouts so fun to do. This app keeps me motivated to loose weight and be healthy and there’s a wide variety of workouts to choose from.
This app is a MUST GET
I have fallen back in love with fitness after months and months off. And it is all down to this app! Honestly the workouts are so quick, but efficient and you really do notice a difference within yourself even after a few weeks. I cannot recommend this app enough, if you want to get fit and feel better in yourself please please please download this app. It is so worth it! You will not be disappointed, I wasn’t!
Show less
This app is fantastic!
Blitz and Burn have been a massive motivator for me it’s exactly the push I needed. I’ve never really concentrated on my fitness journey like I have now. I started the first 28-day challenge, within 3 weeks I lost around 4.3lbs and felt amazing- I couldn’t recommend it enough. Also, the support team is so friendly they make me feel so important and I just find it special.
Show less
It’s a stand out app for me
This app is not only refreshing, it brings something you just can’t get with most fitness apps. The connectivity & realness support makes me happy I downloaded it in the first place! Actually interacting with like minded people in the same situation as i am! The coaches David and Richard have taught me so much about my fitness journey, I can’t thank them enough. I would have never tried yoga, but this app has definitely brought out my Zen side too hah!
Show less
