This feeder is fantastic and so is the customer service. Purchased the feeder almost a year ago. I had a few issues and they were resolved promptly by customer service via text. I love that you can view your fur baby when not at home and see the food bowl to see if they are eating, when my cat hears come and eat he runs. The app is very user friendly and if you have a problem you can contact customer service through the app. Would recommend this feeder!
Developer Response
Dear Vmalatino,
Thank you so much for your wonderful review and kind words! We're thrilled to hear that you've had a positive experience with the HHOLOVE CAT FEEDER and that our customer service was able to promptly address any issues you encountered.We greatly value your recommendation, which is not only an endorsement of our product but also a testament to the hard work of our team. Should you have any further questions or need additional assistance, please don't hesitate to reach out to our customer service team through the app.
Once again, thank you for your support and recommendation. We look forward to continuing to provide you and your pet with outstanding service.
Best regards,The app is super easy to use! I can login anytime to watch , talk and play with our Sphynx cats! I LOVE the laser pointer play functions ability to schedule playtime, perform random patterns and extended time. I also use the voice function quite often and it works perfectly. We love HHOLOVE car products! Thank you!
Developer Response
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the HHOLOVE app and features as much as we enjoyed creating them for you.
Your love for the laser pointer play function and the ability to schedule playtime warms our hearts, knowing that it's bringing joy to both you and your Sphynx cats. It's wonderful to know that the voice function is also a hit and working perfectly for you.
We're grateful for your support and kind words. They truly inspire us to continue innovating and improving our products to make pet care easier and more enjoyable for everyone.
Thank you for choosing HHOLOVE car products! We're here to make your life with your furry friends even more delightful.
Wishing you and your cats many more happy moments together!Just Bought one in Amazon and cant pair it to my network. I guess im part of the glitched batch you supposedly retired? This got to be a joke.
Developer Response
We are truly sorry to hear about the difficulties you're experiencing with your recent purchase. We appreciate your patience and want to ensure that we resolve this issue for you as quickly as possible.
Could you please reach out to our customer service team at service@hholove.com with your order number from Amazon, a video clip of the pairing process you're attempting, and the SN code located at the bottom of your device? This information will help us to identify the specific batch and provide you with the appropriate solution.
We value your satisfaction and are committed to making this right. Your feedback is important to us, and we will do our best to address this matter promptly.
Thank you for bringing this to our attention, and we look forward to assisting you further.I use the app on iPhone and iPad. It generally works, however sometimes takes a while to load up the video feed.
The iPad version, when I go into full screen mode, does not have the correct orientation so I can’t really go into full screen on my iPad.
Developer Response
Dear Customer,
Thank you for reaching out and sharing your experience with our app on both iPhone and iPad. We understand that while the app generally functions well, there are instances where it takes some time to load the video feed. Additionally, we acknowledge the issue with the iPad version not having the correct orientation in full-screen mode.
We greatly value user feedback and needs, and we have forwarded your comments to our product manager and development team. Your suggestion regarding full-screen functionality on the iPad is a valuable direction for enhancing the personalized service and features of our product.
We are committed to taking your feedback into consideration in our future planning and development. We will explore suitable technical solutions to implement this feature, aiming to provide a more considerate and advanced service for you and your beloved cat in the future.
We appreciate your support and suggestions and look forward to making improvements based on your feedback.
Best regards,I use to get notifications for every turn my machine made. I hated all of them but did like the notification when the little box stuck that I would know. Now I get no notifications. It can get stuck upside down and I wouldn’t know. I don’t like that as with three cats if its broken and I am at work it could be like that all day. Please fix it!
Developer Response
Dear Customer,
Thank you for your feedback.
Our technical team has informed us that the issue has been resolved. Could you please check if you are now receiving the notifications as expected? If the problem is indeed fixed and you are satisfied with the solution, we would greatly appreciate it if you could consider updating your review to reflect this positive outcome.
We value your experience with our product and are committed to making things right. Your satisfaction is our top priority.
Thank you once again for bringing this to our attention.Do NOT buy this cat feeder. I researched quite a few cat feeders and finally settled on this one. Although I have Amazon Prime, it took a WEEK to receive it - just two days before I’m supposed to go out of town. Well . . . despite numerous attempts (15 attempts!!!!) to pair it to my network and my phone, it would NOT do so. I read the instructions MULTIPLE TIMES, followed all of the error messages that appeared EACH TIME the device failed to pair, FOLLOWED the e-mails that the company automatically sends each time when the device fails to pair, and tried to contact their bogus 24-hour “customer support” - including their DISCONNECTED phone number without success. I even called Amazon that now provides tech support and we went through ALL of the same attempts - AGAIN with NO SUCCESS.
So, I now have to return it (again, I’m VERY BUSY for the next two days before I go out-of-town) and have to figure out what I’m going to do!
Run, don’t walk, from this SCAM!
This robot works like magic. My cat's meal times are perfectly managed, and the interactive features add a touch of fun.
It's more than a feeder, it's an entertainment center. The laser and voice features keep my cat amused for hours. A joyful experience for her!
New subscription service rolled out and basically you won’t be able to get daily diary or the AI pet recognition videos anymore. The whole reason I bought the product was for the daily cat diary and the cute videos of my cats while I was out working but now without the subscription this machine is downgraded to just a feeder with a laser pointer that doesn’t always reliably feed my cats and the app is working on and off.
Developer Response
Hi Wendy, we're very sorry to hear about this. Unfortunately we're unable to see your account information here, however if you'd like to reach out to us on service@hholove.com or write down the problem through [Me]-[Feedback] in the app, we'll be happy to solve your problems. Furthermore, our latest app and firmware version has made a round of optimizations, you can upgrade to the latest version for an enhanced user experience. We sincerely appreciate your feedback!The app interface is clean and straightforward, making it easy to use. I can set up a feeding schedule on the app, so I no longer have to worry about my cat going hungry at home.
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