Rock ID Crystal Identifier User Reviews

Rock ID Crystal Identifier

PICTURE & PHOTO IDENTIFIER COMPANY LTD

Education

Entertainment

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Crap

Did not get one stone presented right.

SPee333

a year ago

Faulty

Every time I take a picture of the gem, it gives me a different definition and description of of it. The app definitely has a tremendous amount of flaws and you should not take anything that it says for truth.

2337484848

a year ago

Response from developer

Thank you for your feedback! We’re sorry to hear that you’re experiencing inconsistencies with the definitions and descriptions of the gems. Recognizing items through photos can indeed be tricky, which is why we offer a feature that allows you to submit three photos from different angles—this helps improve accuracy. We appreciate your input as it helps us enhance our service. Our team is continuously working on improvements. If you have specific concerns or would like further assistance, please feel free to reach out to us via email. Your insights are invaluable to us! Thank you for using our app.

Awful!

Gave me obviously wrong results, plus the zoom is incredibly broken. Zooming in just one “plus” and it’s SO close the image is fuzzy and unreadable. Just awful. Needs a lot of work. Thank god for a free trial

HikerChick12

a year ago

Doesn’t work

Inability to identify even most common of crystals.

RWJ 111

a year ago

Response from developer

Thank you for your feedback. We're sorry to hear that you experienced difficulties identifying crystals with our app. Crystal identification can sometimes be challenging, and our team is continuously working to enhance the recognition capabilities. In the meantime, if our neural network isn't able to provide the answers you need, we offer the option to connect with an expert who can assist you further. We appreciate your input, as it helps us improve our service. Please feel free to reach out to us via email for any specific concerns or feedback you may have. Thank you for using our app!

Doesn’t Identify Rocks

This app said the Dalmatian Jasper I found was a diamond…

Tobitanna

2 years ago

Sadly it’s not a great app

I have been collecting rocks and crystals for 60 years now and I bought a monthly subscription to try this to see how accurate it is. Unfortunately, it got 100% of 10 common crystals WRONG!! I had to correct the outcome of every single crystal I tried on the app! I tried opal, selenite, labradorite, turquoise, obsidian, rose quartz, clear quartz, lava rock, pyrite and aquamarine. Some of the identifications were actually laughable, however, if a beginning collector was depending upon this app for identification, they would be given incorrect information that could potentially cause damage. Not good!!
Please work on developing a more accurate app because this is not good enough to buy!

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nana8855

2 years ago

Response from developer

Thank you for your feedback regarding the crystal identification feature in our app. We’re genuinely sorry to hear that your experience did not meet your expectations, especially given your extensive knowledge of rocks and crystals. Our team is continually working to enhance the accuracy of our recognition algorithms, and we appreciate insights from experienced collectors like you. We understand how vital it is for users to receive reliable information, and we strive to improve our app based on user feedback and experiences. If you have specific details about the discrepancies you encountered, we would love to learn more. Please reach out to us directly via email so we can gather more information and potentially connect you with our experts who may assist further. Thank you for helping us improve, and we hope to serve you better in the future!

Didn’t correctly identify a single rock or stone

I have a collection of stones, rocks and gems that I tried this one. It didn’t identify any of them correctly unfortunately. For instance a purple Amethyst was identified as (white) Moonstone and then (green) Amazonite. Refund requested.

Fireball78

2 years ago

Response from developer

Thank you for your feedback about the app. We’re sorry to hear that the identification feature did not meet your expectations. Our team is continuously working to improve the recognition accuracy of various stones and gems. If the app didn't identify your Amethyst correctly, we encourage you to reach out to our support team. They can connect you with an expert who can assist you further in identifying your collection. We appreciate your input, as it helps us enhance the app for all users. If you have any specific examples or additional feedback, please feel free to share it with us via email. Thank you for giving our app a try!

Inaccurate, didn’t provide info I was looking for

Actually dumbfounded by some of the results, how can black onyx be mistaken for carnelian? Amethyst results included coral and some bright green stone. Each attempt to edit a name of a stone or crystal resulted in the app closing.
I canceled free trial 10 minutes after subscribing. According to the other reviews, apparently I need to check to see if I was charged anyway. Btw… I have only left less than a handful of app reviews so that should say something right there.

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nic4181

2 years ago

Response from developer

Thank you for your feedback. We’re truly sorry to hear about your experience with our app and understand your frustrations regarding the identification results. Our team is constantly working to improve the accuracy of our recognition technology, and we appreciate your input, as it helps us enhance our service. If you encounter any technical issues, such as the app closing while editing, we recommend reaching out to our support team via email so that we can assist you in resolving any problems. Regarding your subscription concerns, while we are not directly involved in payment processing and can't check charges on our end, our support team is here to help clarify any issues you might have. We value your insights and encourage you to reach out to us directly to share more details. This will help us understand your experience better and work on improvements. Thank you for giving our app a try!

Mauvais résultat 9,5 X / 10

Ne reconnais pas les pierres

Donne 2X / 3 le même résultat malgré une pierre différente

Vraiment pas efficace

M E U L E S

2 years ago

Don’t waste your time or money

I was so excited to try this app. But I just tested accuracy with ten different basic crystals…not one single correct identification. All of them were very wrong.

pamgauciela