Awful app. Doesn’t work at all. Scam.
Response from developer
Thank you for your feedback, and I'm sorry to hear that your experience with our app hasn’t met your expectations. We understand how frustrating it can be when the app doesn’t provide the information you’re looking for. Our team is continuously working to improve our recognition technology, and we're committed to making the app more accurate over time. Regarding your concerns about scans providing random results, we encourage users to try capturing images from different angles using our feature that allows recognition from three different perspectives. This can help improve the accuracy of the results. If you're facing any issues with your subscription, we recommend reaching out to our support team directly. While we strive to make the subscription process as straightforward as possible, we are here to help resolve any questions you have. We appreciate your comments and will use them to enhance the app. Please feel free to contact us via email with any specific issues so we can assist you further. Thank you for your understanding!
BEWARE: SKETCHY!
Response from developer
Thank you for your feedback. We're sorry to hear that you experienced issues with the stone identification and that there was a billing confusion after you canceled your subscription during the trial period. Please note that while the app offers a free trial for all premium features, billing-related inquiries are handled by Apple. We recommend reaching out to Apple Support directly regarding charges. If you are still interested, we invite you to contact our support team via email so we can assist you further and gather more details about your experience. Your feedback is invaluable as we work to improve our app continuously. Thank you for giving us a try!
What a rip off.
Response from developer
Thank you for your feedback. We're sorry to hear that you found the information provided by our app unsatisfactory. We continuously work on improving our recognition algorithms, and we appreciate your insights. Regarding the subscription, we understand that navigating the cancellation process can sometimes be difficult. If you encounter any issues, please reach out to our support team for assistance, and we'll do our best to help you resolve any concerns. Your experience is important to us, and we take your feedback seriously as we strive to enhance our app for all users. Thank you for sharing your thoughts with us.
Awesome at identifying jade!
Don’t waste your time!
Worst App
No features on free version
Doesn’t work
Absolute Rubbish
- Most readings end up wrong with the same few stones coming up over and over again.
-My trial was supposed to last 3 days but I was charged after just 1.5 days.
-There is no way to cancel this subscription in the settings or subscription menus.
-Developer has not responded to (multiple) requests for either help or refund.
Total waste of money. If I could give it zero stars I would.
Response from developer
Thank you for your feedback, and we apologize for the issues you've experienced. We're sorry to hear that you found the database limited and that the readings did not meet your expectations. Our team is continuously working to improve our content and the accuracy of our services. Regarding the subscription charge, we recommend checking your subscription settings, but we understand this can be frustrating. While we aren’t able to manage billing directly, we encourage you to contact our support team at [support email], and they will be happy to assist you with any concerns about your trial and cancellation process. We appreciate your input, as it helps us enhance the app for all users. Thank you for sharing your thoughts.
