Leave a Review Rock ID Crystal Identifier
BEWARE: SKETCHY!
Downloaded during a “free trial” and cancelled the subscription soon after once I realized the app could not properly identify stones. Today I receive a receipt from apple, they charged me $7.99 even though I had already cancelled during the free trial!!!Gialloxfan
Developer Response
Thank you for your feedback. We're sorry to hear that you experienced issues with the stone identification and that there was a billing confusion after you canceled your subscription during the trial period. Please note that while the app offers a free trial for all premium features, billing-related inquiries are handled by Apple. We recommend reaching out to Apple Support directly regarding charges. If you are still interested, we invite you to contact our support team via email so we can assist you further and gather more details about your experience. Your feedback is invaluable as we work to improve our app continuously. Thank you for giving us a try!What a rip off.
Paid for one month to try the “free” trial. The info was so bogus. Did not ever come close to just one picture that resembled it. When I go to cancel the subscription that I paid (never seeing anything else about a 3 day free trial) and the layout for the screen wouldn’t let me push the area that was supposedly going to take me to the page to get a refund. Keep the $7 you must need it more than I do.Show lessThis apps sugar mama
Developer Response
Thank you for your feedback. We're sorry to hear that you found the information provided by our app unsatisfactory. We continuously work on improving our recognition algorithms, and we appreciate your insights. Regarding the subscription, we understand that navigating the cancellation process can sometimes be difficult. If you encounter any issues, please reach out to our support team for assistance, and we'll do our best to help you resolve any concerns. Your experience is important to us, and we take your feedback seriously as we strive to enhance our app for all users. Thank you for sharing your thoughts with us.Awesome at identifying jade!
Identifying jade samples made easy. Identified genuine jade samples as well as debunked false samples.Jim Midian
Don’t waste your time!
This app does not work! It didn’t get one rock right! Not even worth it!lacy1824
Worst App
Total rip-off. Worst thing on my iPhone. I can’t believe Apple allows this in the AppStore. STAY AWAY, FAR AWAY. The free trial gets billed before it can be canceled.Nihozas
No features on free version
I wanted to identify one rock I had, but right after you take the picture it prompts you to pay for the subscription. So there are no features on the free version.Meela333
Doesn’t work
It never got my stone right. Even changed the lighting, background etc. it’s crazy they want you to pay to use this appDannyboy4903
Absolute Rubbish
- There are only a few stones in their database.
- Most readings end up wrong with the same few stones coming up over and over again.
-My trial was supposed to last 3 days but I was charged after just 1.5 days.
-There is no way to cancel this subscription in the settings or subscription menus.
-Developer has not responded to (multiple) requests for either help or refund.
Total waste of money. If I could give it zero stars I would.Show lesslady dna
Developer Response
Thank you for your feedback, and we apologize for the issues you've experienced. We're sorry to hear that you found the database limited and that the readings did not meet your expectations. Our team is continuously working to improve our content and the accuracy of our services. Regarding the subscription charge, we recommend checking your subscription settings, but we understand this can be frustrating. While we aren’t able to manage billing directly, we encourage you to contact our support team at [support email], and they will be happy to assist you with any concerns about your trial and cancellation process. We appreciate your input, as it helps us enhance the app for all users. Thank you for sharing your thoughts.I want my money back
Considering I know nearly every stone I own I was curious guess I should’ve read reviews cause of the 10 stones I took photos of this app did not recognize not 1 of them don’t waste your money like I did.Demoniqua
Needs a lot of improvements to be worth my money
This developer needs to build a larger database.
Of seven stones I wanted to identify, I had more success searching the internet with visual queues, than I did taking a picture with this app…and yes, the photos were taken clearly and with enough light. I found three of the seven with a by-name search on the app AFTER looking them up on the internet, because none of the photos I took were successfully identified - when I did get a result, the images provided didn’t even resemble the stones I was looking for.
Maybe when this app is worth the money, I will download it again and pay the subscription. Otherwise, I’m not paying $7.99 a month OR $30 a year for something that does basically nothing.Show lessKittyVDB
Developer Response
Thank you for your feedback! We're sorry to hear that you had difficulty identifying stones using our app. We understand how important accurate identification is, and our team is continuously working to enhance our database and improve recognition capabilities. We appreciate your input about the images not aligning with your expectations. We encourage users to reach out to our expert support team if the app isn't providing the results you need; they can assist with specific identification challenges. Additionally, we do offer a free trial period to explore all premium features, ensuring you can assess the app's value before committing to a subscription. If you have any further suggestions or issues you'd like to discuss, please feel free to contact us directly via email. Your feedback is invaluable in helping us improve our service!
