Needs a lot of improvements to be worth my money
Of seven stones I wanted to identify, I had more success searching the internet with visual queues, than I did taking a picture with this app…and yes, the photos were taken clearly and with enough light. I found three of the seven with a by-name search on the app AFTER looking them up on the internet, because none of the photos I took were successfully identified - when I did get a result, the images provided didn’t even resemble the stones I was looking for.
Maybe when this app is worth the money, I will download it again and pay the subscription. Otherwise, I’m not paying $7.99 a month OR $30 a year for something that does basically nothing.
Response from developer
Thank you for your feedback! We're sorry to hear that you had difficulty identifying stones using our app. We understand how important accurate identification is, and our team is continuously working to enhance our database and improve recognition capabilities. We appreciate your input about the images not aligning with your expectations. We encourage users to reach out to our expert support team if the app isn't providing the results you need; they can assist with specific identification challenges. Additionally, we do offer a free trial period to explore all premium features, ensuring you can assess the app's value before committing to a subscription. If you have any further suggestions or issues you'd like to discuss, please feel free to contact us directly via email. Your feedback is invaluable in helping us improve our service!
Sadly a disappointment 😔
Overall, I like the app, but it needs much improvement and far more data to be worth the cost. I will watch it to see if it becomes more accurate and adds more data.
Response from developer
Thank you for your detailed feedback! We're glad to hear that you appreciate the app, but we apologize for the challenges you've experienced with the stone identification and the depth of information provided. Our team is continuously working to improve our recognition service and expand our database. We understand that accurate identification is crucial for your work, and we're committed to enhancing this feature. If you have specific questions or need additional assistance, please don’t hesitate to reach out to our support team, and we'll be happy to help connect you with an expert. We also appreciate your insights regarding the descriptions of healing properties and handling instructions. This kind of feedback is invaluable to us as we aim to enhance the app’s content. Your suggestions will definitely be considered for future updates. Thank you again for your input, and we hope to make significant improvements that better meet your needs in the near future!
Pla-doh!
Not even close
On the plus side, this app deleted with no problem.
Bad ads
Not free
How do you cancel subscription
Response from developer
Thank you for your feedback. We're sorry to hear that you are having trouble canceling your subscription. Please know that you can manage your subscription through your device’s settings. We also understand your concerns regarding the identification of stones. Our team is continually working to improve the accuracy of our app, and we appreciate your patience. If you’re looking for assistance or clarification on specific stones, you can reach out to our expert team for support. If you’d like to provide more details about your experience, please feel free to contact us at our support email. Your feedback is invaluable in helping us enhance the app. Thank you for trying our service, and we hope to improve your experience in the future!
Do NOT get this app
This is not at all an effective resource for identification and their “free trial” is bogus. So frustrating!
Response from developer
Thank you for your feedback. We sincerely apologize for the confusion with the identification of Jade and Hematite. We understand how frustrating it can be when our technology doesn’t meet your expectations. Our team is continuously working to improve the app, and your input is invaluable in that process. Regarding the charge for the free trial, we recommend reaching out to our support team via email. They’ll assist you in resolving any billing concerns you may have. We appreciate your insights and are committed to enhancing our service. If you're open to it, please share more details with us so we can address your concerns directly. Thank you for your understanding!
