Leave a Review Cheego Smart
Literally just stops working
Randomly, out of nowhere you will get a message saying the camera cannot connect, please retry. After hitting retry about 15 times, even with full WiFi and no reason at all for an issue, you’ll be lucky to get the camera feed refreshed and connected. That was how we’ve operated over the past two weeks. Now I’ve run into an issue where the video feed will not work no matter what you do. I tried re setting the camera. I tried unplugging it for 5 minutes and restarting it. Literally nothing works. Not only is this camera a waste of money, it’s dangerous to use as a tool for the safety of your baby.Show lessMikeI4477
Complete junk
Literally just connected it and it opened for all of 2 minutes then froze. Haven’t been able to get back in or see anything live. since guess we will stick with the cheap one at least that one worksLeeBecks84
Don’t waste your money
I bought this monitor to replace my Miku baby monitor (absolutely do NOT buy that monitor either!).
The camera picture is good, I will give Cheego that, but that’s basically the only good thing.
It doesn’t remember any of your settings for alerts, the nightlight or anything like that. It doesn’t run audio in the background, meaning, if I have the app up but then go to scroll fb or something I can no longer hear my son.
My BIGGEST issue: the camera makes this godawful grinding noise randomly. It’s loud and unsettling. It wakes my son up almost every night, which I understand, because it creeps me out too. I regret buying this monitor immensely.Show lessLikeanirishrain
Camera has network connection issue
When the issue happens for one specific camera, I cannot even go back to check other cameras, the only workaround is deleting the app and reinstalling, also my x3 pro has consistent connectivity issueHaisenH
Constant connection issues and app crashes
I recently got an x3 pro and the app froze so often we didn’t even install it. Even when sitting right next to our network closet, the camera had connection issue. Don’t waste your money.Gt3nc
Hit or miss
I love that it works with Alexa and I can pull it up on the Alexa show instead of only being able to open it on my phone. App was working great until recently. Light is automatically set on the lowest setting, even when we adjust it, it automatically resorts back. My son just randomly woke up and started screaming, I got no notifications and opened the app to see if he was okay. This is concerning because I am typically never up at 2am and wonder how many other times I have slept through him waking up crying.Show lessErika.S.0502
Only complaint is the notifications
The camera and app work as expected. My biggest complaint is that if baby is crying, the app only sends one push notification to your phone. If you’re a heavy sleeper this one notification may not wake you up. I would suggest an update that allows the user to select repeat notifications until baby stops crying.Show lessClerber
Unable to connect to internet after resetting
Shows device has been connected to another user and doesn’t allow me to add itHorrible
I can’t turn on the notifications to know when my son has waken up and I can’t check his body temp literally wasted moneyFawjr32
Cannot connect Used device
I bought the smart monitor used, and after I reset to factory settings, it will not allow me to connect the device to my account because it says another user is already connected to it. Unusable piece of junk :(JimmyJams09
Developer Response
Hello Jams Sorry for the problem. Can you contact us by our support email? email address: support@icheego.com We provide dedicated personnel to help your problem. Looking forward to your reply Sincerely Cheego customer service
