Leave a Review Club Studio
Could not get into a single class for a month.
This app, and the gym itself, are total disasters. I tried for an entire month to get into their HIIT class (CS4). Not ONCE was I able to do so. According to the gym, this was because a large number of members signed up for classes that they did not actually attend.
So, this was supposed to be fixed with their new system whereby a member cannot book more than one class per day at a time and could do it only exactly one week (day and time) before the class starts. This “fix” didn’t do anything at all, however. I still couldn’t get into any classes, even when I tried to book exactly at the right time. Instead, I was waitlisted again. This happened multiple times.
If you don’t mind paying a boatload of money only to then have to constantly compete with others just to get into a class, then have maybe you’ll enjoy this gym. Otherwise, don’t waste your time and money.
I’m super disappointed, as I really wanted this to work. It’s clear, however, that they WAY outsold the number of memberships relative to the actual number of class offerings they have. Maybe they’ll get their act together someday, but I’m not willing to wait around (and pay exorbitant monthly fees) until they do. I’m out.Show lessOrangeCountyShopper
Reservations
Class booking should refresh in real time - showing where you are on the waitlist - if I'm #75 do I really want to waste my time to see if I can get into a 10 person max class for REFORM the next morning hoping I get into class ? Prob not. Would be nice if you are in the top 10 of the waitlist a notification is sent to you to let you know so you can either prepare for a class or cancel yourself off the waitlist.Show lessWC2023
Terrible booking system
It’s 11am now I want to book 11am next Tuesday and it doesn’t show book buttons…. So I came here to review it…givemespot
Worst booking app. I’ve used.
Worst app ever, glitches especially when attempting to book classes.vnessmurphy
Lots of bugs and usability is not simple
- Can’t filter by booked only classes ( I want to filter out waitlisted classes )
- Sometimes it shows class is opened to book but no spots available
- no calendar view of all booked classes
- no bulletin board for messages and updates from the club
- app hanging and stuck on spinning
- app is slow to refresh and display booking
I’m still optimistic it will get betterShow lessElad.l
Horrible App
The gym itself is nice however, the system is terrible. Classes release two weeks out at midnight every night. Two nights in a row I have stayed awake to try to get a spot and right at midnight the app completely freezes on me and I miss out on spots because all I get is a black circle and freeze. The app doesn’t show what place in line you are on a waitlist like many other gyms have - it would be nice to know if I’m #2 in line or #50. They say ‘come in’ and we can ‘probably’ get you in but what working busy person has time to kill to go over to the gym without even knowing if you’ll get into a class or not. They give all the spots to the people in the gym when I’ve been on waitlists for days and days. They also don’t enforce the cancellation policy so people just hog spots. Something needs to change with the system on how it’s ran because it’s not working.Show lessfhguthgg
Horrible app
I stayed up until midnight just to sign up for a class and assuming everyone else is doing the same, the app froze multiple times and crashed. By the time it loaded, all the classes were already waitlisted.lola33746
Getting tired of selfishness
Booking/Waitlisting is absolutely ridiculous. People hog time slots. My guess is these are the same people who bought multiple packages of toilet paper during the height of the pandemic. Change this feature to make it more equitable or you will lose members who get tired of this nonsense. Don’t allow people to book more than 24 hours ahead of time. Or allow a max of 3 open bookings per person. Do something to make it ‘accessible’ for all the members.Show lessRedSash69
Impossible to book a class
Hi was told classes are added every night at midnight. I stayed up and it still showed all classes for the next 14 days are booked. Is this a joke?! I still haven't taken any group classes since they opened because I can't book any class at any time... please do something!mofimi
Increasingly difficult to see and manage bookings
Waitlist and bookings are in the same list with only one label distinguishing them.
Because it is hard to get into classes i have 87 classes, 12 are booked and the rest are waitlisted. On the list it’s hard to see and requires detail review. A day view would be much easier to handle.
Other suggestions include:
Apple Watch integration for fitness app
Calendar app
Push notification for class remindersShow lessvialido
