Leave a Review Rollo Design
Awful
Forced to login every time. No way to easily change text size. Very clunky app. Going to return printer because of this unusable app.Dan Fishbach
Developer Response
Thank you for your feedback. There's an option to change the size aside from resizing the text box. Simply tap on the three dots for more options and select "Size". Please reach out to Rollo Customer Support so we can assist you in using the App.Does what it says
I was a bit nervous about this app seeing all the 1-star reviews, but it did exactly what I wanted. I was able to quickly design a label and print it wirelessly on my Rollo WiFi-connected printer.
Critically, your iPhone needs to be on the same WiFi network as the printer. But if it is, it’s pretty straightforward. Nice to have the option to use the Rollo for creating stickers that aren’t postage!
Only 4-stars since it is a bit annoying that a login is required to use the app and there is no option to login with Apple.Show lessTodd Anglin
Developer Response
Thank you for your feedback. For now, you should be able to log in on Rollo Designer App using your own Rollo account.Logging in required all the time
One major issue driving a 1 star review: I don’t use this often, but every single time I open it, I am logged out of my account and must login again before I can print a label.
I like the app in a lot of ways otherwise, but this issues is infuriating, extremely inconvenient and needs to be fixed. Honestly, I just want to print a label on my local printer, I should not even NEED to login to an account. I don’t need to login for my other household printers, so why I need it here is mind boggling. If it’s going to be forced, at least make sure it’s a low-friction process.
Beyond that, there is some UI clunkiness, but it is moderately useful. Please change the authentication situation and I’ll rate higher.Show lessJakeJC
Developer Response
Thank you for your feedback. Please reach out to Rollo Customer Support so we can isolate your concern. The Rollo Ship account is needed so you can set up your printer using the Rollo App but there are also ways that will allow you to set up your printer without this step. It's highly recommended though so you can also take advantage of Rollo Ship that gives you access to our negotiated rates with UPS and USPS.Fail
This app is a huge fail. Can’t even get past the verification step. I’d really appreciate to use the proprietary app but if I can’t even get into the app there is a huge problem with the devs. Fix this.
Edit:2
I got the verification codes. The problem with it is I did not get the verification window to apply the code. I could do this in the regular rolo app. How do you goof a simple protocol like that. Y’all need to be more thorough before you push.Show lessDrewtamus
Developer Response
Thank you for your update. Could you please try relaunching your browser? If issue persists, Rollo Customer Support is available to help you isolate the issue further. Please note we have released a new update for the App. Please go to the iOS store and update your App and let us know if you continue to encounter challenges.WASTE OF MONEY + TIME
Can’t log in despite spending an entire day conversing with Rollo Support, deleting and re-downloading this app and changing my password countless times. Each time I attempt to log in, the screen does not progress, yet I receive an e-mail for a verification code (which the app won’t let me enter), followed by another e-mail from Rollo stating my log in attempt has been blocked. Rollo support is of no assistance whatsoever.
Unless you’re just straight up printing shipping labels, I do not recommend this product or service.Show lessCL!!!!!
Developer Response
A Multi-Factor Authenticator (MFA) code will be sent to your email's inbox which you will need to enter onto the app in order to change your password and sign in. It's also important to ensure that your App is updated so please go to iOS store or GooglePlay Marketplace and search for the app or simply uninstall and reinstall it. Rollo Customer Support is available to assist you if you need further assistance.Fail
This app is a huge fail. Can’t even get past the verification step. I’d really appreciate to use the proprietary app but if I can’t even get into the app there is a huge problem with the devs. Fix this.Developer Response
A Multi-Factor Authenticator (MFA) code will be sent to your email's inbox which you will need to enter onto the app in order to change your password and sign in. Rollo Customer Support is available to assist you if you need further assistance.Awful
This app destroyed a perfectly good $300 printer by making it impossible for me to print without signing in to their awful app. I've changed my password three times, using multiple emails, and I still am unable to sign in. I want a refund for my Rollo printerfuckrollo
Developer Response
Please note that the account will allow you to log in to the app and set up the printer and while optional, it's highly recommend to use the account which gives you access to our products and services like Rollo Ship for your shipping needs, Rollo Designer, and Rollo.com. As for accessing your account, a Multi-Factor Authenticator (MFA) code will be sent to your email's inbox which you will need to enter onto the app in order to change your password and sign in. Rollo Customer Support is available to assist you if you need further assistance.Wish that it worked
I've been trying for three days (every 20-30 minutes for a good few hours each day) to try to get this thing to connect to my wifi, phone, anything! This has happened every time I turn it on since I first got it, but it's never been this bad. It usually takes about 30-40 minutes for it to connect. I have zero problems connecting other devices via wifi, so I know the problem isn't on my end.
Now, when trying to troubleshoot everything, the app isn't even getting past the login screen. So I go to check my email to see if there's anything I'm missing, and they send me a link to contact customer service... the link doesn't take you anywhere. It's just a highlighted line of text.
This was absolutely a waste of money, and not worth the constant headache every time I go to use it. And since I don't want to put anyone else through all this, I'm just gonna throw it in the dumpster. I've had it over the return timeframe, and it's been a pain since day one. I would recommend not getting this, as I also bought one for my mom and her business, and the same thing happens every single time.
Not worth the money. Do not buy.Show lessDragonHoardYarn
Developer Response
Please restart your network. We also recommend updating or reinstalling the app to ensure you have the latest version. Should you continue to face challenges, Rollo Customer Support is available to help you further isolate the issue.Needs work
Well, I like all the built-in designs they include, this app needswork. Example, I setit for a 4 x 6 label and then choose a design, and the design doesn’t even fit a 4 x 6 label and I can’t figure out how to even preview it for 4 x 6!phototristan
Developer Response
Thank you for your feedback. Please note that you can adjust the size of the templates in order to fit the size of the label you're using. Please reach out to Rollo Customer Support or you're still having challenges in doing this.Copy Paste
Not being able to copy and paste text is such a pain when trying to create custom shipping labels.
Thanks for the reply, still not seeing the option to paste after reading your reply. Submitted a ticket tyKikko3po
Developer Response
You will be able to copy and paste text. Simply tap or click on the "Text" button, paste your copied text on the box where it says "Try your text here" or simply click on any template, double-click/tap the text box and paste your copied text. If you're still having issues, please reach out to Rollo Customer Support.
