Leave a Review City.Play
5 stars
The app is very good and gives me good information to improve my game.Good luck with soccer
Poor costumer service
I am in the process of canceling my subscription and it has taken me forever and I get no progress done as emails simply don’t work. There has to be an easier way to cancelgfhfudgsvdgd
Cheapest football product ever
Very good overall cheap,easy,accurateJoseph hargaeves
Zero support service
I bought a CityPlay for my kids on December. He used it for two times and then the software messed up and it didn’t recognize the user anymore. I have send emails and chat messages for like 2 weeks trying to get assistance without success. The device is great but the customer care simply does not exist. I would really appreciate if someone can contact me to solve this issue.Show lessmari herrera 18
Will not pair/app freezes
The app gets stuck on the "get ready to pair" screen. There is no option to go to settings (per the website). We have uninstalled/reinstalled several times and the app just freezes. Very disappointing especially since the product took the full 21 days to arrive.Jwickmater
Unprofessional
The right one won’t charge, so I went to chat with an AI, and there was no place to type, very unprofessional appFlyboy426
Doesn’t work
I could never pair my sensorskskkejdkkdiskk
Amazing
Its a really good app and really helps with my skilladam4262626636
Broken sensors. No customer service
Sensor is “bricked” after 2 days ownership. That’s according to the unhelpful troubleshooting on their limited app.
Customer service is a reply to an email every 3/4 days.
They want videos of you following steps on the app.
After another 4 days they reply describing how to fix a fault on the sensor that is actually working & not the one which has broken.
I’ve asked for a refund or replacement and have been completely ignored.
Deeply regret spending £200 on this.Show lessEnzo Biente
Bad quality and customer service wont replace sensor
I got this per a friend’s recommendation. It worked well for a week then I suddenly got changing problem with one of the sensors. I contacted support and they asked me to do a hard reset which fixed the issue. But it happened again a couple of weeks later. It would also tell me that “one of the sensors lost power so no data was recorded” right after a game session. Every time I contacted support they just asked me to do a hard reset but it was a bandaid, and I couldn’t rely on the sensors for my games. I asked them to replace the faulty sensor but they refused. It’s trash to me at this point.Show lesshz64
