Leave a Review Defender Empower
Scam
I have no idea how these ppl are still in business. The positive reviews must be faked.
Got their system some time ago (4 cams and recorder). Didn’t have time to install it so they were sitting in the box for few months. Eventually I found time to install it. It worked ok for the first month and a half when first camera died, I contacted them and they used all they could to dodge me and and the end made my buy replacement. Only a couple weeks later two more cameras stopped working. They ran me through a complicated and very inconvenient process to „troubleshoot” later I learned that it was just their standard way of dodging the actual support. They were running me around just to make things impossible. Many other options out there - stay away from that brand, this is a scam.Show lessdzrkn
Developer Response
Hi dzrkn. Thank you for taking the time to leave a review. We back our systems with manufacturing warranty and to ensure the root cause of the issue is fully isolated troubleshooting steps are required to identify the issue. Please follow up with us if you require additional assistance. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience ExpertLive view fails
Recently the live view fails 90% of the time. I have to restart the app constantly just to be able to see one or two out of 16 random camerasCamrion
Developer Response
Hi Camrion! Thank you for your review. Please make sure the DVR/NVR is directly connected to the modem with an ethernet cable shorter than 30 FT. Please use our site support for additional assistance and provide additional details to the issue. We would love to help you get the most from the app. Best regards, Yvonne M. Defender Customer Experience ExpertEmpower app
The defender empower app has been a very useful addition for me to be able to keep an eye on my house. The app has been pretty easy to learn and use. I would recommend the empower app and the defender camera systems.JVB4242