Leave a Review Defender 24
Customer service & equipment
I have just purchased my 2nd set of cameras for our new house. My first one was 8 cameras. This one is 16 cameras.
I install cameras for business and home I used a different brand . I have now switched to Deffender cameras. They have better picture quality especially when you zoom in to capture a face or license plate . They are easy to use and the recording play back is clean as the live video .
The customer service is outstanding. You actually speak to a person that understands the system they sell . This by far the best for the money. You’ll love the app for your phone you’ll instantly pictures and video of what’s going on at home. This system gives you peace of mind when your not home.
Thanks Deffender
Tim CShow lessCam1 man1
Latest update
The last update on 9/2/23 is a pain. Keeps failing, a half inch of the screen is a yellow bar, and I don’t know what the new part with the little man icon is all about. Go back to the way it was.
It has been six months from the last app update. Whoever worked on that update should be fired. This was a great app before September. Now it constantly crashes. It crashes on my iPad, my iPhone, my wife’s iPad and iPhone constantly. You have to log in multiple times. I have had to log in as many as thirteen times before it is stable. That never happened before the update. This is my second system, I had the 1080 system and updated to the 4K system I now have and was considering upgrading to the NVR system, but there is no way I would do that the way this app works. If I do change systems to a newer system it would no longer be Defender.Show lessMontanal
Developer Response
Hello Montatal, Thank you for your feedback, we are sorry to hear that you are experiencing an issue. Please reach out to our team we will be happy to assist you. Best Regards, Amanda M | Defender Customer Experience ExpertApp crashes
Since the last update this app has begun crashing if I try to open any camera or view without waiting 15-30 seconds. Occasionally it will crash on its own or if I change camera views too quickly. iPhone 12 on latest release.Playinpearls
Developer Response
Hi Playinpearls. Thank you for your honest review. We would love to help you get back up and running. Please use our chat support so we can help make this right. We are available for support Monday to Friday 8 am to 4 pm est. Best regards, Yvonne M. Defender Customer Experience Expert