Broken app and system needs an entire tech department to use properly
I bought these cameras a few years ago from Costco. And thank God, I have not needed to use the footage until yesterday. First of all on my phone I can record record the incident, but the app is broken and will not let me share the footage I recorded. And once it’s recorded, and you go to play it back, you cannot zoom in or it pauses the entire video.
So I went to the hard drive on my TV and tried to figure out how to save the specific date so it doesn’t get recorded over. Absolutely impossible to figure out without a tech department. I still cannot figure it out. These are supposed to be 4K cameras. And the video footage I have is so grainy you can barely tell if it’s a woman or a man. I cannot tell the make or model of vehicle let alone the license plate. So how do these cameras help me now that I actually need the footage. Better to go to Best Buy and buy some more user friendly.
So I went to the hard drive on my TV and tried to figure out how to save the specific date so it doesn’t get recorded over. Absolutely impossible to figure out without a tech department. I still cannot figure it out. These are supposed to be 4K cameras. And the video footage I have is so grainy you can barely tell if it’s a woman or a man. I cannot tell the make or model of vehicle let alone the license plate. So how do these cameras help me now that I actually need the footage. Better to go to Best Buy and buy some more user friendly.
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Response from developer
Hi! Thank you for your honest review. When saving clips to the app, the footage should also auto save to your phone calorie and there are available options for sharing footage off the app. Please go to our support site and use the link to review How to Watch and Save Footage on Defender 4K (8MP) DVR Security System. You can chat with a live agent for additional assistance. Best regards, Yvonne M. Defender Customer Experience Expert
