Leave a Review Defender 24
Customer service & equipment
I have just purchased my 2nd set of cameras for our new house. My first one was 8 cameras. This one is 16 cameras.
I install cameras for business and home I used a different brand . I have now switched to Deffender cameras. They have better picture quality especially when you zoom in to capture a face or license plate . They are easy to use and the recording play back is clean as the live video .
The customer service is outstanding. You actually speak to a person that understands the system they sell . This by far the best for the money. You’ll love the app for your phone you’ll instantly pictures and video of what’s going on at home. This system gives you peace of mind when your not home.
Thanks Deffender
Tim CShow lessCam1 man1
Latest update
The last update on 9/2/23 is a pain. Keeps failing, a half inch of the screen is a yellow bar, and I don’t know what the new part with the little man icon is all about. Go back to the way it was.
It has been six months from the last app update. Whoever worked on that update should be fired. This was a great app before September. Now it constantly crashes. It crashes on my iPad, my iPhone, my wife’s iPad and iPhone constantly. You have to log in multiple times. I have had to log in as many as thirteen times before it is stable. That never happened before the update. This is my second system, I had the 1080 system and updated to the 4K system I now have and was considering upgrading to the NVR system, but there is no way I would do that the way this app works. If I do change systems to a newer system it would no longer be Defender.Show lessMontanal
Developer Response
Hello Montatal, Thank you for your feedback, we are sorry to hear that you are experiencing an issue. Please reach out to our team we will be happy to assist you. Best Regards, Amanda M | Defender Customer Experience ExpertApp crashes
Since the last update this app has begun crashing if I try to open any camera or view without waiting 15-30 seconds. Occasionally it will crash on its own or if I change camera views too quickly. iPhone 12 on latest release.Playinpearls
Developer Response
Hi Playinpearls. Thank you for your honest review. We would love to help you get back up and running. Please use our chat support so we can help make this right. We are available for support Monday to Friday 8 am to 4 pm est. Best regards, Yvonne M. Defender Customer Experience ExpertNo customer service whatsoever
I contacted this company several times to get a very simple issue resolved. It took over two weeks for them to respond, then they gave me an incorrect answer. When I contacted them again, maybe a third or fourth time they never responded. I would never purchase another product from this company.Jasper 1101
Developer Response
Hi Jasper! I am very sorry to hear about any issues you may be experiencing. We recommend for an immediate response to use the chat feature on our site. We are available Monday to Friday 8 am to 4 pm est. Please note that when sending email requests our replies may automatically be filtered to your junk and spam folders depending on what email you are using. Best regards, Yvonne M. Defender Customer Experience ExpertWorks great second time
Every time we log on the first time it does image recognition and then closes have to open a second time then it works great. It does this on all three of our devices. We are using a iPhone 13, iPhone 14, and iPhone 12
Also would be nice if went back to older version of viewer when you had the large version of camera on phone and when you swipe all the way left and get to last camera it would go back to first camera. Now when you swipe all the way left and gets to last camera it won’t go and you have to swipe right to get back to first camera. When trying to watch something that is on multiple cameras the old way was much easier.Show lessPdhesperia
Feel safer.
Best system going for quality and affordability.I would recommend Defender products over the other brands.doobhead
Very poorly written program
You can’t scan you have to go minute by minute,, I still haven’t figured out how to save off of my cell phone and I can’t install a program on my computer to be able to see my cameras on my computer had to do it all over again there’s no way I would buy a defender 4K againMarc19553010abc
Developer Response
Hello, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience SupervisorSatisfacción level
I have three different types of cameras at three different locations and this one is the best quality in many aspects. The resolution is great, the alert sensitivity is easy and accurate to adjust and the respond moving from one camera to another on the app is fast no lag time. Great product!nosavo
Nice when it works.
Keep getting a message that memory is full and live has been paused. Yet I still see the live feed. The app should not be using any memory unless I’m saving a video or picture. Got worse after last update. Now with the latest update, they want us to have their third party verify and manage our devices. NOPE, not happening. Already paid for the system, not giving you our data to sell. The update wasn’t about bug fixes, just data collection. Ap now has a banner that won’t go away.Show lessGibbs2352tjd
Developer Response
Hi Gibbs2352tjd! Thank you for your honest review. The DVR has a feature that it will automatically record over the oldest footage to ensure that recordings do not stop. This error may relate to the phone memory and please check the device information. Also please force close all apps running in the background. Please reach out to our support team for any further assistance! We are always happy to help in any way we can! Best regards, Yvonne M. | Defender Customer Experience ExpertDefender 4K not ready for prime time yet - MAC / IOS
Application is not really very user friendly for MAC/IOS systems. Everything seems to be more geared towards PC hardware. Contacting User Support is punshing as it takes extended periods to receive an answer. English is not their primary language therefore not easy to discuss /acquire answer / solutions. Wish I had known lack of MAC/IOS application before purchasing. Additionally, during the latest software update the harddrive locked up and required that I mail it back for replacement..expensive and time consuming.Show lessAirman too
