Leave a Review Defender 24
Was OK app until last update
Original app was okay and simple, probably 4 star, however after the recent update the app constantly crashes and they took away some of the best features. You use to be able to scroll trough your cameras and when you got to the last one it would scroll to the first camera (continuous scroll), now when you get to the last camera it stops and you have to scroll backwards to the beginning. Also the app use to save your camera sequence once you moved them on your favorite screen, now it defaults to whatever every time you close and reopen the app.Show lessJohne464
Your latest update has made the app frustrating!
Please go back to the way it was! The functions are dismal and not user friendly. Don’t appreciate force unwelcome popupsRebel1064
Developer Response
Hi Rebel1064. Thank you for your honest review. Please use our chat feature and we would love to help you get the most from the app. We are always happy to help. Chat support is available Monday to Friday 8 am to 4 pm est. Best regards, Yvonne M. Defender Customer Experience ExpertBad update
It’s usually perfect but with the latest update I can no longer live view because the cameras won’t load up. I can still playback footage fine but the live view got messed up with the latest updateAliShamman
Cant use!!!
All of a sudden the app will no longer connect to my cameras. I have been working with it for weeks and still can’t fix it. Such a waste now but the cameras are up and you cant get a live person to help you.AJbluJ
Developer Response
Hello AJ, thank you for your review. We're sorry to hear that you are experiencing an issue. Please reach out to our support team, we would be happy to assist you. Best regards, Amanda M | Defender Customer Experience ExpertLee
The cameras are good but not sharp at a distance across the street or at night in the street when a car drives by. I’m in a community so they are not going fast . Daytime, can’t make out drivers faces. At night, grainy and there is a drop off with IR lighting at the end of the driveway. Thinking about another IR light. My driveway is not long. At dusk cars driving by blur more. Also, I blocked out tree movement and/ or their shadows but it still triggers the camera for motion. And house across the street has a motion light at the corner of the house that goes on and off all night, this too triggers my camera and that’s blocked out too. Any solutions for these issues? Overall I’m pretty happy with the system.
** Thanks for the response although technically it doesn’t help. “Blocking out” trees and other natural movement doesn’t seem to work. The camera is still triggered for movement. At dusk problems shouldn’t happen if fps was higher. It seems that this is too slow. The cars aren’t going fast either.
It would be good if Defender offered an IR light that can be placed further away to supplement the one ion the camera. I am trying to find a solar powered IR light that can fix the drop off problem. Thanks.Show lessMoon lazy
Developer Response
Hello Moon, Thank you for your review. Depending on the speed and angle of the camera, seeing a face of a driver in a passing vehicle would be difficult. We would recommend more ambient lighting near the end of the drive way to assist the cameras in being able to see further at night. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertNice when it works.
Keep getting a message that memory is full and live has been paused. Yet I still see the live feed. The app should not be using any memory unless I’m saving a video or picture. Got worse after last update.Gibbs2352tjd
Developer Response
Hi Gibbs2352tjd! Thank you for your honest review. The DVR has a feature that it will automatically record over the oldest footage to ensure that recordings do not stop. This error may relate to the phone memory and please check the device information. Also please force close all apps running in the background. Please reach out to our support team for any further assistance! We are always happy to help in any way we can! Best regards, Yvonne M. | Defender Customer Experience ExpertSlow
The camera App is getting slow, the app was running very smote before and now it takes forever to load all cameras and if you watching playback good luck it will hardly work. Hope they come up with an upgrade for this app and make it smooth is before..Thanks!!!defender app
Developer Response
Hello, Thank you for your very. Please note the cameras loading slowly to the app, or in playback on the App is due to the speed of the internet at the location of the DVR. Please reach out to our team for any further assistance as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience ExpertFrom great to terrible
This system started out really well, and now it’s not working anymore and you cannot get customer support to help you with the issues! I have reached out numerous times and they reply back with the issue must be resolved so we’re close out the ticket! No, it’s not resolved and I’m not happy about the horrible lack of customer service they have! We can’t purchase this system from the same place as before, but they are willing to allow us to return them and refund the full cost! I’m going with a different brand that has customer service that actually helps their customers out with their issues!Show lessMaddi'sMom
Developer Response
Hello, Please note the email you are receiving is an automatic follow-up email when there is no reply to the responses we send. I believe you are not getting all of our emails, please come to live chat at www.defendercameras.com Monday to Friday 10am to 4pm EST, we would be happy to assist you. Best Regards, Amanda M | Defender Customer Experience Supervisor.Poor rating
Videos will not load half of the time even when connected to very good internet👎🏻397304
Developer Response
Hello, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience ExpertFavourite View not working
Easy to add favourite views but cannot alter or delete. Reported the problem a couple of months ago but no update.genelai9
Developer Response
Hello Genelai, To delete favorites from the 24/7 App please follow these steps, open the app, and tap Defender 24-7 in the bottom left. Press and hold on to the favorite you wish to delete. This will open a new page, scroll to the bottom and select delete. Please reach out to our team if you have any questions, we are happy to help. Best Regards, Amanda M | Defender Customer Experience Supervisor.
