Leave a Review Defender 24
Push notifications not working
Recently Push notifications stop working for iphoneAsibia
Developer Response
Hi Asibia! Thank you for reaching out regarding this issue! We have worked to fix this temporary issue and please use the chat feature to ensure that is enabled on your device! We are available through chat support Monday to Friday 8 am to 4 pm est. We are always happy to help. Best regards, Yvonne M. | Defender Customer Experience ExpertNot able to share device
there is a bug when sharing a device to a different user. The user is not able to accept for some reason. Please fix the sharing so we can share device to different users. Thank you.
EDIT: I understand your steps but using those steps give user a full permissions. I want to only give permission to specific cameras. Your app works fine excerpt when I share the device to the user who has iphone cannot accept the request. Instead user has to use the android phone to login and then accept the request. It only happens with the iphone that user not able to click on accept when sharing request comes. Android phone works fine but not iphones. It should be an easy fix since it was working at one point and then it stopped because of update.Show lessnil7july
Pathetic customer service
I have been teaching by chat and email for 2 weeks. All I ever get back is automated messages!!!!! I am about to file a formal complaint. I spent a fortune on this system and these people will not respond, constant, or help me with my system.no money but fun
Developer Response
Hello, I am sorry to hear that you are experiencing an issue with your system. Please note live chat is not automated. Please reach out at www.defendercameras.com Monday-Friday from 8am to 4pm Est. Our team would be happy to resolve any issue you are experiencing. Best Regards, Amanda M | Defender Customer Experience ExpertNeed customer service
I love these cameras I just have a issue I cannot find how to get in contact with customer service I bought the cameras myself but my ex bf used his email and log information and passcode i told him to get off of my cameras he said he did get his email out but i want to speak to customer service to see what i can do because his email is still on the cameras system and i need to know how exactly he can get off my cameras.Show lessokkkkkkk please
Developer Response
Hello, Thank you for your review. Please visit us at www.defendercameras.com and click on Support. We offer live chat and email support. We would be happy to assist you in removing him from your system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertApp support
Andrew R was amazing and so patient with me in getting access established.satisfied customer cp
Cant view on iPhone
App was working great but now we are receiving the following error - you have reached the maximum connections to this device - now we can’t see a live view from our cell phone. Please help!vchavez73
Developer Response
Hello vchavez, This error will occur when too many users are accessing your DVR at the same time, or sharing the same login. Please create a login for each device and share access. For full steps please reach out to our team at www.defendercameras.com Best Regards, Amanda M | Defender Customer Experience ExpertAlerts
Great system. The only thing that is keeping it from 5 stars is that we are unable to adjust for bugs flying around. If there was a way for the system to send alerts when large objects (people, critters, dogs, deer) it would be the best ever.wrkn person
Developer Response
Hello Wrkn person, Thank you for your review and feedback. Motion is detected by a change in the pixels, due to this if the object is right in front of the camera, it will trigger a large motion alert. I will pass on your feedback to our Research and Development team as we are always looking to improve. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertHave to close app after looking at picture
When you open the notification pictures in the app there is no way to back out or close the picture without closing the entire app. Please put in a back button or x button to close the pictures.e_rad7
Developer Response
Hello E_rad, Thank you for your review. Thank you for your feedback. I have passed this information on to our Research and Development team as we are always looking to improve. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M |Defneder Customer Experience ExpertI can’t get sound and it so slow, I need to tape and can’t do that either
Big problems with the camerasjudyhoo
time wrong
Everything is very good, except that the time is wrong for 12 hours. In an emergency, you can't watch the replay immediately. You have to wait for 12 hoursgot scammed bigtime
Developer Response
Hello, Thank you for your review. Please adjust the time on the DVR, as the app will reflect the time shown on the DVR. Please note the DVR time is a 24-hour clock. Please reach out to our support team if you have any questions. Best Regards, Amanda M | Defender Customer Experience Expert
