Leave a Review WHBM White House Black Market
I love this store but the app is frustrating!!
98% of my clothing is WHBM purchases. I shop here regularly. I love shopping online and in the app. The app is glitchy at best. I can never get into my “favorites”. It shows that I have some items saved there by when I try to access that tab I get the same “retry” message. I have tried rebooting my phone, turning off my VPN, deleting and reinstalling the app and nothing works. So, it’s useless to save any favorites as they will be forever sucked into the hole of no return.Show lessHealthyLaura
Developer Response
We apologize for the issue you are experiencing with the Favorites section of our app. Your input is valuable and helpful to us. We will continue to work towards improving our overall app experience with your comments in mind.Great Fit, Great Quality, Timeless Clothes
It is difficult for me to find clothes that fit well and are good quality. I know when I get something from White House Black Market it will last forever and the styles are timeless so I never feel out of fashion. I have never had a disappointing purchase.Weave-y
Developer Response
It brings us joy to know you have loved every purchase you have made with us. We appreciate you for taking the time to share your experience with our styles!Store personnel can act a bit like “Pretty Women”
Sadly Returns/exchanges are not overly welcome at the boutique I frequent. For example: I had been told by customer service that in order to take advantage of the next days 20% entire order sale that I had to buy everything again and return the first order!? I thought that was not very good service but he said it is policy. I spent a small fortune renewing my wardrobe from this boutique because I love the classic style and have many things from early 2000 still in my closet! So, I brought back what I initially ordered to get an immediate refund (the wait is not acceptable online; I’m not a wealthy woman!) and was in a hurry to make a play at 5:30 that night… I forgot my phone at home and therefore, could not locate the order for one swimsuit to exchange. Nina called customer service and was on hold for literally 45 minutes as I asked four times (at first very sweetly) to just return the money for my returns and let me come back another time with my phone to easily find the order because I was going to be late…she actually said in a spiteful tone that she “wasn’t going to hang up on customer service now after all this time” my friend and I never made the play. This sort of lack of respect is not acceptable especially when the customer is trying to comply just as told. Anyway, from now on if I continue to shop here I choose to do on line shopping only. Plus side, there is more online to choose!Show lessDeath god 187
Developer Response
Thank you for bringing your recent customer service experiences to our attention. We're very sorry to learn the level of service you received was not aligned with the amazing personal service we strive for. We'd value the chance to learn more, and invite you to connect with us through Customer Service.