Leave a Review Valenbisi Official
Terrible buggy app
Undefined errors preventing me from actually using the service after adding my payment details. Just a terrible UX in this day and age.jazzpazz
Doesn’t work
It says ooops an error occurred when I try to buy a subscription. Have tried uninstalling and reinstalling and still doesn’t work. I also get the same error when clicking “app support”MegPadel
Let down by the bikes
Great service but these are the worst city bikes I have used. The frame must be 50kg in weight, solid steel. You get 3 gears, you’ll only use 1 and 2 unless you’re doing some downhill racing. But both gears 1 and 2 are rubbish. Also you get fined if you exceed 30 minutes ride. You can’t ride far in 30 minutes because riding these is so unpleasant. Even city bikes in Mexico have electric assistance. Come on Valencia!Show lessShepini
Gracias
Love the service! To improve some spots are empty, some are full, so more bike management would help!Dmytro UA
Weak app
Doesn’t work when you want to reset the pin. Doesn’t work with new accounts either. Totally useless.Gaga_not_lady
Can’t buy subscription
Just “error has occurred” messages every timetherealdntrmp
Overcharged
When i was done riding and returned my bike, the thing beeped but the timer in the app didn’t stop for another 225 minutes after my 15 minute ride. I was charged an additional €10, ridiculous. Don’t use this service.zMan2718
Rounding minutes up
Only giving a one star as rounding up to the next minute is stealing.Gooose pj
WARNING: cannot delete your cc info
I was in Valencia for business 13-19 April 2024. Signed up for one week pass for €14. Had to submit a CC# in the app to pay. The app was easy. I actually enjoyed using the bikes all week. HOWEVER…. I had one ride that went over 30min allowed time and ended up with an extra charge of €4,16 which is not a big issue. I am TRYING to pay them. I have contacted their customer service numerous times asking them to please charge my card the final €4,16 owed so I can remove my card from their database and delete my account. More than a week has passed and they will not help and now my CC info is in their app and I have no control of the account. Absolutely absurd how how incompetent their people are to not be able to resolve such a simple and mundane task. So… beware that your CC can be at risk by using this app & service due to their incompetence at settling final invoices and allowing you to close the account.Show lessJgstreetglide
App doesn’t work
A waste of time, payment methods not working, very poorly designed app.Ogdenos
