Trustpilot User Reviews

Reviews Summary

Top reviews

My iPhone gets REALLY hot using this app

Trustpilot is a great app and it works really well. But my iPhone 15 Pro on iOS 18.0.1 gets VERY hot whenever I use it for even 10 minutes to post a couple of reviews, with my battery running down fast. I checked that all my other apps were closed and my phone was restarted. But still the same issue.

When I close the app, my iPhone quickly returns to normal temperature again.
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Response from developer

Hello, Thanks for taking the time to review us- we value your feedback and we're always looking to improve our platform. We do want to thank you for letting us know about this performance issue you've been experiencing with our app and have escalated it to the appropriate teams to take a look. If you would like to directly get in contact with us, you can also use one of the contact forms in this link to do so: https://support.trustpilot.com/hc/en-us/requests/new Thank you again for using Trustpilot and for sharing your feedback with us! Cheers, Joshua - Trustpilot

Trustpilot:Reviews & Ratings

I’m trying to show everyone this app is very helpful even if you struggle and dyslexic like me and a lot of other people in the world even the guru, Martin Lewis who’s on national television and he’s got his own site which is this so don’t be scared to use the site and look for things you never knew you were entitled to and spread the word wen thay he wrot you coz to many people take advantage of us and the more people like Martin helping anyone and everyone and all the people who work in the background on our behalf are all helping us put trust back in the world
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Response from developer

Hello there,   Thanks for sharing your thoughtful feedback with us!   We’re thrilled to hear that Trustpilot is a helpful tool for you and that you see the value in it, even for those who may face challenges like dyslexia. Thank you for being part of our community as well!   All the best, Flavio - Trustpilot

Unethical app

This app is a joke and absolutely disgusting every single review I post gets flagged for no reason they get have to get a cut back from companies I’m convinced so now I can’t even read a review on this site and trust it’s real because this app is dishonest, untrustworthy and disgustingly fake I can’t not trust a review ever on this site yall wasting peoples times and allowing companies to do what they want lies lies lies fakes yall should be shut down unethical people don’t trust anything that they allow on this app.
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Do not respond or resolve matters

We would put Trustpilot in the negative category of companies. They have a very poor customer service ie when they do decide to correspond its in robot fashion but, 99.9% they just completely ignore your correspondence. We have emailed a multitude of times to ask why they have removed one of our reviews which, ironically is more or less the same as all the other reviews of this particular company. However they choose to not reply. Quite poor they you have to review a company as poor which asks the public to review other companies/services. Maybe they should get there own customer support sorted out before asking the public to question other businesses.
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Response from developer

Hello, Thanks for taking the time to review us- we always aim to provide a good experience on our platform, and we're sorry to hear that your experience has been less than ideal. Rather than direct emailing, I recommend using this contact form to reach out to our content integrity team to discuss the reviews on your profile: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15946712462237&tf_18057003092765=lang_en_cf. Once you submit the form, a human content integrity agent will get back to you to follow up on the request as soon as possible. Regardless, we thank you for sharing your experience, and will take your comments into account as we continue to look for ways to improve and refine our platform and our processes. Sincerely, Joshua - Trustpilot

Always the one to trust

Title: Trustpilot Makes Finding Reliable Reviews Easy

Trustpilot has been my go-to platform for honest and reliable reviews. The layout is simple, making it easy to find trustworthy feedback on products and services. I appreciate the transparency of the reviews, which often help me make informed decisions before purchasing. The community of reviewers provides a wide range of opinions, ensuring I get a balanced view. Trustpilot truly makes navigating the world of online shopping so much easier and safer. Highly recommend using it before any major purchase!
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Response from developer

Hello Mark, Thanks for taking the time to share your detailed feedback with us! We’re thrilled to hear that Trustpilot has become your go-to platform for honest and reliable reviews. It's great to know that the simplicity of our layout and the transparency of the reviews have been beneficial in helping you make informed purchasing decisions. All the best,  Flavio - Trustpilot

I would stay clear

Trustpilot has been a total nightmare! We are a small organisation and I had an email out of nowhere stating we were abusing the Trustpilot widget which is untrue as it is provided in our basic package. I have responded to their email twice and no reply. They have place a great big banner on our page which states this company has been dishonest etc which can affect our chances of funding, not to mention we work with vulnerable adults. I was assured over live chat this would be escalated and removed as he could see this was an error. Two weeks later no reply and I get a call regarding upgrading to a premium package. The advisor told me if I upgrade he can assure me that banner placed on our account would be removed automatically and almost instantly. It would seem that Trustpilot are a money making grabbing scammers as this is a terrible way to operate. If I pay over £200 it will get removed instantly but if I do not then he cannot help me and I just have to sit tight and await whilst our reputation goes downhill. I regret setting Trustpilot up as here is no number or email to contact besides a sale number of course .
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Response from developer

Hello, Thank you for sharing your experience, and we're truly sorry to hear about the challenges you're facing. We take such claims seriously and would like to clarify that no company is required to upgrade to a premium package to address issues like the one you're describing. Transparency and fairness are at the core of our platform, and we want to ensure your case is handled properly. Please contact our Content Integrity Team so they can review your account thoroughly and resolve the issue: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15946712462237&tf_18057003092765=lang_en_cf Best regards, Trustpilot Team

Best app

Best ap for reviews would recommend

Response from developer

Hello there,   Thank you for sharing your positive feedback!   We’re delighted to hear that you consider our mobile app the best for reviews and that you would recommend it. We hope you continue to find Trustpilot valuable!   All the best, Flavio - Trustpilot

I’m thankful

I’m really so happy it work and I’ve been search for a way for find an app since 2019 where I can purchase iTunes cards and now I’ve found the best app where I can easily purchase an iTunes card without any delay
Thank you so much Trustpilot 🙏🏽🙏🏽💯💯💯✅
I’m really so grateful

Response from developer

Hello Larry,   Thank you for your heartfelt feedback!   We’re thrilled to hear that Trustpilot has helped you find the right app for your purtchases. We're super happy to come in handy!   All the best, Flavio - Trustpilot

Trustpilot: A Platform for Fake Reviews, Not the Truth”

I’m extremely disappointed with Trustpilot's claim to fight fake reviews, which turned out to be misleading. I left a genuine review for Shopock, which they responded to, acknowledging the situation in detail. Despite this, my review was flagged and removed. It seems Trustpilot is more concerned with getting paid by businesses to remove real reviews rather than ensuring authenticity.

This whole system feels rigged, and it's clear they prioritize fake 5-star reviews over genuine feedback. I can no longer trust Trustpilot as a reliable platform, as they allow businesses to manipulate ratings by removing honest reviews. Truly pathetic.

Trustpilot pilot you can reply here but you can’t remove a review from hear as your website is fake!!!:(
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Response from developer

Hi, Thank you for sharing your concerns. We genuinely regret to hear about your experience. At Trustpilot, we strive to create a fair and transparent environment for both consumers and businesses. We have guidelines in place and use a combination of automated and manual checks to ensure the authenticity of reviews. If your review was flagged and removed, it may have been due to a violation of our guidelines. We encourage you to reach out to our Content Integrity team to discuss this matter further: https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15946712462237&tf_18057003092765=lang_en_cf Best regards, Ida - Trustpilot

Brilliant Organisation

I don’t buy or enrol in anything I haven’t checked on Trust Pilot. My most used app.

Fantastic work people, you make a huge difference to those who know about you. I recommend you every day!

Response from developer

Hi MLOU!  Thanks for your review. We’re delighted that you’re enjoying your Trustpilot experience. It’s great to have you onboard.  At Trustpilot, we believe that when we share our experiences, We can strengthen the relationship between consumers and businesses and together create better experiences for everyone. We appreciate your role in helping us achieve this. Kind Regards  Jen - Trustpilot

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