Trustpilot User Reviews

Reviews Summary

Top reviews

Leave a Review Trustpilot
  • Great

    Grease site to basically fat checks some websites unfortunately I did not do it on time and I lost a lot of money, but I am grateful for the website I will be using this website. I do not recognize.

    Developer Response

    Thanks so much for this lovely feedback.  The team at Trustpilot works hard to bring you a platform that’s trustworthy and enjoyable to use. We’re delighted that you’re finding it to be beneficial. We believe in cooperation and dialogue and in bringing consumers and companies closer together to create ever-improving experiences for everyone.  Happy Reviewing!  Jen | Trustpilot
  • Good.

    This is a very good service. Be aware though that I have seen verified user writing positive feedback about companies that they are connected to. If there is no negative feedback...

    Developer Response

    Hello, Thank you for your feedback. We are happy to hear that you had a good experience with Trustpilot. According to our guidelines, people who have a special relationship with a company are not allowed to write reviews for that company. If you've spotted something that's against the rules, we'd love you to take action and flag it to us. We are working around the clock to maintain the trust and integrity of our platform and we would like to thank you for your support! Best regards, Trustpilot Technical Support Team
  • Great app and website!

    Love the idea of giving feedback and being heard but also knowing which companies are reliable and safe. Overall I just started using Trustpilot and it makes me feel more comfortable and safe about buying apps that are perhaps not well known. Thank you for your service!

    Developer Response

    Hello there, Thanks for sharing your feedback with us. We're delighted to hear that you're enjoying our app and website. It's great to know that Trustpilot helps you feel more comfortable and safe when making purchases. Thank you for trusting us, and have a nice day ahead! All the best, Flavio - Trustpilot
  • Not very Australian

    Mostly reviews from overseas jot many gor Australian businesses

    Developer Response

    Hello, Thanks for your review.  If there is a business that you would like to review but unable to locate them, it may be that they've yet to be reviewed on Trustpilot. Not to worry though you can be the first person to review them by following this guide: https://support.trustpilot.com/hc/en-us/articles/202195588-Be-the-first-to-review-a-business If you have any questions or need any further help please reach out to us directly here and we'll be happy to help:   https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
  • Not brilliant.

    I thought this would be good as I do like to leave reviews. If there good or bad I will be honest. I've given this 4 stars as everytime I click on. Review item they take me to this app and all I get is sorry something went wrong and can't do it. So now I have to search for the company I want to review and do it that way. But it would be so much easier if it would come up to review it and not keep saying something went wrong. So annoying. If it carries on I shall delete it and just go straight to Google.
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    Developer Response

    Hi  Thanks for getting in touch and letting us know that this is happening. I can understand that would be frustrating for you and we want you to be able to use Trustpilot to its fullest.  Please get in touch with us here at the support team so that we can investigate this for you fully https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
  • .

    Great platform to let other people know of positive and negative experiences.
    It would be nice to have the option to reply to company replies on your reviews though. As some comments could be perceived as an attempt to invalidate our reviews it would be nice to have the option to show other reviewers that we can back up our claims.
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    Developer Response

    Hello, Thanks for your review. If you would like to reply back to a business you can simply edit your original review and update your comments. Here is a step-by-step guide: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review If you need any further help you're always welcome to reach out to us directly here:  https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
  • Brilliant review platform

    Trustpilot investigates reviews properly and doesn’t take the side of the business. I’ve had companies try to get my negative reviews removed and Trustpilot has looked into these and has accepted the reviews are valid. So finally the consumer has a voice and a right to defend their experience and share it with others. Trustpilot investigated thoroughly and asked me to provide evidence so it was completely fair for both sides. Thank you Trustpilot for not being bought out by big business.
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    Developer Response

    Hello there, Thank you for sharing your experience with Trustpilot. We're glad to hear our platform has been fair and thorough in investigating reviews, ensuring consumers like you have a voice. We're committed to transparency and appreciate your support in keeping the platform unbiased. Your feedback matters a lot, and we thank you for your kind words. Happy reviewing, and have a nice day! All the best, Flavio - Trustpilot
  • Disappointed

    Giving 2 stars because TrustPilot is pretty decent for reading reviews. As far as writing a review; not worth the hassle. I reviewed a company favorably. My review contained nothing inappropriate or offensive yet was “flagged” for “violating their guidelines.” I went over the guidelines and had 3 friends look over them; none of us could find anything that violated their guidelines. Curious, I responded to their email asking exactly what guidelines were violated? No response. I emailed a copy of my receipt from the company I reviewed as requested; a receipt is not a high tech deterrent in the fight against fake reviews and, like most people, I don’t save boxes of my receipts. Of course, this involves taking the time to block out any personal info on the receipt. My review was put back up…after 4 emails back and forth. Too much hassle and a waste of my time. Deleted the app.
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    Developer Response

    Hello there,   Thank you so much for your review and for getting in touch.   Although it can be frustrating if reviews are removed from your profile, this is not something done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've an automated detection software that scans every review posted on Trustpilot. With a huge amount of reviews being posted every day, it's the fastest and most efficient way to do this. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.   That being said, I'm glad to hear that your review is now back online! Thank you again for using Trustpilot, and please consider writing reviews again as your review could help your next.   All the best, Flavio - Trustpilot
  • Scam

    They like to remove negative reviews from companies that pay them to be removed. Do google searches and look up reddit for companies that you find to be suspicious because trustpilot reviews aren’t legitimate. I have left two 1star reviews that were legit and I had shown proof to trust pilot via email and still both these reviews were flagged and removed even after I had replies from the companies I had reviewed acknowledging my purchases.
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    Developer Response

    Hi Jack, Thanks for your review. Trust and transparency is the very essence of Trustpilot, therefore we take the utmost care to ensure the integrity of all reviews. Under no circumstance does Trustpilot allow businesses to misrepresent their score or delete reviews from their profile. This goes against everything we stand for as a business and is simply not possible. Trustpilot is an open review community, meaning anyone can review whether they have been invited by the company or not, which makes us different and special as a review community. We allow everyone to have a voice. Based on this, we also give everyone the opportunity to flag a review that does not seem compliant with our guidelines. You can read more about our reporting process here: https://support.trustpilot.com/hc/en-us/articles/207312237-What-happens-if-my-review-is-reported-  We have a dedicated team of Content Integrity agents who take time and investigate all reports. We’re led by strong guidelines that help us to decide if a review is compliant or not. All reviews are treated equally and held up to our guidelines. It’s not in our interest to favor one party or the other - we’re here to be a fair and impartial third party. If you have any concern regarding your review, please reach out to our Team here:  https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
  • Well TRUST this review site

    Name says it all as they do not mess around when it comes to legit thoughts or reviews about even big name companies being posted for everyone to see and use these as you see fit but know they are fair and legit and verified is always key so just trust me if you want to get any idea of somewhere you haven’t been but like to know, this is definitely the place to do your homework
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    Developer Response

    Hello, Thanks for your review. It’s great to hear you can make good use of our platform when needing to make informed decision about future purchases. We're proud to provide a platform that showcases honest opinions. Happy reviewing, Kerry-Trustpilot

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