Leave a Review CBUS 311
Lowest bidder Software
The 311 system is everything you’ve come to expect, from a poorly run bureaucratic nightmare of a city service. The 311 system should do away with the phone number or any suggestion of using it. NO ONE EVER ANSWERS IT. The online system is a mess. The simple act of just trying to get my trash picked up, takes way to long to accomplish. NOT A SATISFIED CONSTITUENT.Show lessStryker330
Not polished
This app is marginally easier than using the website, but it has a lot of shortcomings. It appears to be a thin wrapper around a mobile site rather than a native mobile app, and this cost cutting shows. The app doesn’t keep you logged in after you close it and it frequently redirects you to a browser. The city can and should do better.Show lessthiemster
Old app was better
So far I’m not impressed. The old app had notifications for trash and recycling pick up that alerted me the evening before. With the new app I can only do email or calendar notifications. The calendar notification will only email me at 9 AM on the day of collection, which is too late to set out trash. The only other option is a notification at 9 AM the day before, while I am at work and can’t set my trash out. Also it looks like bulk trash pick up requests are more complicated on this new app. Personally I think a city as large as Columbus could do better.Show lessPurplegirl69
“cbus” Are you kidding?
Who on earth signed off naming this app using a slur? It is disgusting and offensive that anyone associated with the City of Columbus would use this insulting term for our city on an official product. Change it.
Further, the app and 311 website run by a private company called Rock Solid promises to sell Columbus citizens’ information “to partners for marketing.”
This is a functional and privacy nightmare and whomever signed off on this should be fired.Show lessbob.os
Amateur
Basically a website container. Little embarrassing for Ohio's capital city. Just bookmark the website in your favorite browser.LR2 Girl
Seems pretty good?
Sure a lot is links to existing web content but that could be useful for people new to the area. Perhaps they could add links to other sites like the auditors website but maybe that's outside of the app's scope. The knowledge could be beefed up a bit but I imagine that will happen over time.
That said, the request submitting process seems pretty streamlined and I'm guessing that's the main focus here.Show lessDJGoodies
Definitely a city of Columbus app
Wouldn’t expect less than a half-baked release from this failed public-private partnership of a city. I can no longer see a heat map of requests (or see if something I wanted to report has already been reported), can’t make sense of my service request history as it looks to be put out of order in a terrible migration execution. Shows my address for bulk pickup service requests I didn’t make for my own house?? I use 311 as one of few tools available to the average resident to put pressure on slumlords trashing the neighborhood with illegal dumping and eviction cleanouts, housing in disrepair and improper trash management. This just makes it harder.Show lessceejy87
