Authenticator App+ User Reviews

Authenticator App+

Rocket Apps GmbH

Utilities

Productivity

Reviews Summary

Positive highlights

🔒

This app hasSecure accounts and data

⚡️

This app hasFast and reliable authentication

💻

This app hasEasy to set up and use

🔑

This app hasHelps remember passwords

🤝

This app hasExcellent customer support

Negative highlights

🔒

This app hasLocked out of accounts due to login issues

💰

This app hasExpensive subscription fees

🔍

This app hasLack of troubleshooting and password recovery options

🤖

This app hasBuggy and unreliable app performance

🚫

This app hasAccounts and data lost due to app malfunctions

Top reviews

Most RecentHighest RatedLowest Rated

Totally took my money and Apple won’t help me

I accidentally went for the free app instead of the Authenticator and without warning I was given an annual fee to pay for the app.

Thinking this was a mistake as this app has always been free I submitted my request to Apple and they denied my refund.

Do not get this app, the way they make you pay for annual fee from the free app is sneaky and if you are rushing you may sign up for 12 months by accident, which I did.

I just assumed there would be a policy for these type tactics that the developers carry out on these sites.

But no I am out of $66, and left with a product I don’t need and cannot use.

I wonder how the ACCC fall on this, once Apple say no the refund it is final, the developer can’t get involved.

Sour taste left in my mouth every time I use the App Store.

Happy to remove this feedback once I get a full ref mind for this app.

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B2B Sales Professional

19 days ago

Response from developer

Hello! We are sorry that you had a bad experience with our App. If you want to request a refund please follow these steps: 1. Go to reportaproblem.apple.com. 2. Sign in with your Apple ID and password. 3. Tap or click "I'd like to." 4. Choose "Request a refund." 5. Choose the reason why you want a refund, then choose Next. 6. Choose the item or items that you bought, then choose Submit. We hope that solves your problem. If not feel free to reach out to us again at help@rocketapps.com. Thanks!

Phone change and lost of authentication codes

I switched phones, logged into the app. And none of my accounts were there. Just blank. A very big inconvenience.

Moose_play

a month ago

Response from developer

Hello! We are sorry to hear you are having difficulty. We would like to help. Have you been able to reach our Support Team? If not please contact help@rocketapps.com. Thanks!

Great app

Love it, easy to use too

sozzlesozzle

a month ago

Response from developer

We are delighted to hear that you are enjoying our App. Thank you!

Easy and simple

No need to pay

wrapskirt

a month ago

Response from developer

Thank you very much for the nice feedback!

Cant get access to my old vault

I had 2FA on a discord account but I deleted the app. Now that I have redownloaded the app to get access to my account again it won’t give me access to my 2FA code, saying I have to pay premium which is ridiculous, I should still have access to my account regardless of whether I deleted the app or not

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Deleting app loses your vaults

a month ago

Response from developer

Hello, thanks for your feedback. We'd like to help you resolve your issue. Could you please contact us directly at help@rocketapps.com. Thank you!

Tava

Tava Samoa

T A V A SAMOA

a month ago

Response from developer

Thank you so much for your 5-star rating!

Authentication

Always rely on

Ffhhzssd

2 months ago

Response from developer

We are glad to hear that our App helps you. Thank you very much for your positive rating!

I Love it

It helped me a lot after I got hacked into my account thank you ❤️

MadussaOfficial

2 months ago

Response from developer

Thanks very much! That makes us happy to hear that :-)

Canada visa

Good

Bikramkhahra

2 months ago

Response from developer

Thank you so much for your great rating!

Extremely disappointed

I was offered a 3 days free trial before the start of the subscription but was immediately charged for the full year! I am extremely disappointed with the service and requested a full refund from Apple.

SympaThyy9