Bugs and poor usability
This app has a few problems. All in all I wasted about 25 minutes fiddling with this app’s shortcomings and I rate it as one of the worst apps I’ve used. Tech should work for people, not the other way around.
Specific problems I ran into:
1) While using the app to place a single (fairly large) order, I received the “Updating cart” message and it spun indefinitely such that I had to force quit the app.
2) When starting the app after a force quit (see previous complaint), the cart is not visible until you select a location…but I didn’t know that and so, when I saw no cart available, it led me to believe it had deleted my order entirely as a result of force quitting.
3) The location from which I was ordering has whipped orange drink available, but the app does now allow a person to order whipped orange drink - it only shows regular fountain drink and horchata, so I had to type a note that said something to the effect of “I don’t actually want horchata, I want whipped orange instead”. Time consuming and confusing.
5) After I had entered payment information, I decided to add order notes (see previous bullet point) and, after doing so, it lost my payment information so I had to re-enter it. Time consuming.
6) After adding things to the cart, if you modify those things, it re-sorts the list of items in the cart which causes a person to lose track of whose order belongs to whom. For a minute, I thought that the sort was actually random every time I looked at the cart, which was enraging. But now I think it sorts my last modified time descending, which sorta makes sense but I think it should sort by creation time ascending since that’s the sequence in which I added to the cart. Either fix that or just allow names for line items like the Chipotle app does.
5) When I first registered my email address, I didn’t receive my confirmation email at all (yes, I checked my junk mail box) which means I couldn’t submit my order at all on the first day I tried to use the app. It worked on the second day.
Specific problems I ran into:
1) While using the app to place a single (fairly large) order, I received the “Updating cart” message and it spun indefinitely such that I had to force quit the app.
2) When starting the app after a force quit (see previous complaint), the cart is not visible until you select a location…but I didn’t know that and so, when I saw no cart available, it led me to believe it had deleted my order entirely as a result of force quitting.
3) The location from which I was ordering has whipped orange drink available, but the app does now allow a person to order whipped orange drink - it only shows regular fountain drink and horchata, so I had to type a note that said something to the effect of “I don’t actually want horchata, I want whipped orange instead”. Time consuming and confusing.
5) After I had entered payment information, I decided to add order notes (see previous bullet point) and, after doing so, it lost my payment information so I had to re-enter it. Time consuming.
6) After adding things to the cart, if you modify those things, it re-sorts the list of items in the cart which causes a person to lose track of whose order belongs to whom. For a minute, I thought that the sort was actually random every time I looked at the cart, which was enraging. But now I think it sorts my last modified time descending, which sorta makes sense but I think it should sort by creation time ascending since that’s the sequence in which I added to the cart. Either fix that or just allow names for line items like the Chipotle app does.
5) When I first registered my email address, I didn’t receive my confirmation email at all (yes, I checked my junk mail box) which means I couldn’t submit my order at all on the first day I tried to use the app. It worked on the second day.
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