User Reviews: Forma

Top reviews

  • Easy to use

    Only takes a couple of minutes to submit.
  • Makes filing claims SO EASY!

    I love this app - it makes filing all claims so fast and easy. I have no complaints! I love that i can quickly and easily file claims and see claim status and account balances. Saves so much time!!
  • Who actually works for Forma?

    Never has anyone responded to my support request, I think it's CHATGPT. 👎👎 Pay attention to who rates this highly.. HR professionals. If they love, it employees will hate it. 5 Stars? They don't have any tech support, they don't roll your HSA (waiting for 4 months now), they are ambiguous in approving claims (submit 2 claims for monitor reimbursement, 1 approved, 1 denied). Just a terrible product and company.
  • Customer Support

    Customer support is extremely hard to reach. I have tried email and live chat and no one has even responded in the past 3 days. I understand that there is “high volume” of customer tickets, but it’s hard to believe. Most other companies with custom tee support respond much faster. It shows how much they care about their customers.
  • Love this app and organization

    I feel like my company cares about my through this organization and makes me feel like my health is a priority
  • SVP, Rewards and Benefits

    We rolled out Forma last year 2022. Part of our due diligence was looking for a digital experience for our employees. Forma’s mobile app was far superior from any other one we looked at. So user friendly, great UI, and easy to use. We can not say enough great things. I look for utilization as a metric and right now we have 92% of our workforce using their app and we have 15,500 employees.
  • Better than our previous app

    More options and easy to see status on my payment
  • Impressive App and Easy Process

    I am lucky to work for an amazing company like Microsoft who provides the benefit of Forma! Being able to do everything real time in the app is a huge plus. This app makes the process clean, easy, and enjoyable!
  • Easy to use

    Great app, easy to submit, friendly service team, fast approvals and direct deposit. Enough said.
  • Store

    What store it's not working

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