Untrained billing advice staff
I get Rightway as part of my employer benefits. I suspect the support team is staffed in a foreign country, which is relevant because the American health system is super unique and requires nuanced understanding.
I recently wrote in to the medical billing team for assistance with a MASSIVE ER bill. The information they provided was uninformed and surface level. I had to press on questions such as maximums and in-network status.
The rep didn’t bother to validate in-netwoek status before recommending multiple uninformed opinions.
This is the type of bill that makes people go broke if they don’t understand the diff between in and out of network.
I ended up calling my health plan directly. The lack of confidence in Rightway’s expertise kind of negates their whole value prop.
I recently wrote in to the medical billing team for assistance with a MASSIVE ER bill. The information they provided was uninformed and surface level. I had to press on questions such as maximums and in-network status.
The rep didn’t bother to validate in-netwoek status before recommending multiple uninformed opinions.
This is the type of bill that makes people go broke if they don’t understand the diff between in and out of network.
I ended up calling my health plan directly. The lack of confidence in Rightway’s expertise kind of negates their whole value prop.
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