Excelente producto
Response from developer
Hej, Lolitajc. Muchísimas gracias por tus bonitas palabras. ¡Es un placer saber que te gusta tanto venir a IKEA!
No funciona el log in
Response from developer
Hola, Tajuato. Sentimos mucho que hayas experimentado este problema al navegar en nuestra App. Con tal de poder resolver tu incidencia, vamos a reportar tu caso a nuestro equipo para ver qué ha ocurrido y resolver el problema en la mayor brevedad posible. Un saludo.
“Add to wallet” buton doesn’t work.
Response from developer
Hej, Legoncio03. Thank you for your comment. In this case, we suggest you update the app. If the error persists, please contact us again to report the issue to our team. Thank you very much, best regards.
Illogical offerings!
Update: the price of the item mentioned above has been lowered to the same price of the item in black, proof that the pandemic, shortages and the horsemen of the apocalypse had nothing to do with the $69 price difference for the SAME article in different color. The cover for the upland was ottoman in white, same color they sell the upland sofa, love seat, arm chair, is still unavailable.
Response from developer
Hi! Thank you very much for sharing your opinion with us, we appreciate it very much! At IKEA we have had to deal with the general crisis caused by the circumstances of our market (pandemic, transport, raw materials, etc. ). One of the measures has been to raise prices on a selection of items, just as we also pay part of the cost of expenses. However, we work hard to bring you all the news of our catalogue at attractive prices for you. Best regards.
Engaño!!!
Response from developer
¡Hola, Lolita! Muchas gracias por enviarnos tu opinión. Lamentamos mucho leer que tu experiencia no haya cumplido con tus expectativas. No obstante, en relación a nuestro servicio de transporte, dependiendo de la zona en la que residas, variará el importe a pagar. En el siguiente enlace puedes echar un vistazo a las distintas tarifas: https://www.ikea.pr/puertorico/es/informacion/transporte-y-recogida. Esperamos tener la oportunidad de volver a verte y brindarte una mejor experiencia. ¡Un saludo!
Arch.
Response from developer
Hi, DalyLaDelMar! Thank you very much for sharing your words with us. We're sorry you didn't enjoy your shopping experience on our app. However, we want to remind you that you have at your disposal our social media channels, through which you can send us any questions about our app, we will be happy to help you! Best regards!
IKEA
Response from developer
¡Wow! ¡Mil gracias por tu encantadora reseña! ¡A nosotros nos encanta aún más que tu experiencia navegando en nuestra app haya cumplido con tus expectativas!
Orland.07
Response from developer
Hej, O.Lag! ¡Muchísimas gracias por tu puntuación y tus bonitas palabras! ¡Nos alegramos muchísimo de que tu experiencia de compra en nuestra app haya sido perfecta!
All items on cart missing
Response from developer
Hej! Thank you very much for leaving us your comment. We're sorry that your experience browsing our app wasn't rewarding. We will take this issue to our programming team and continue our efforts to provide you with an effective navigation and enjoy your shopping experience. Thanks, best regards.
Missing services, poor app functionality, slow
Second, they do not offer delivery or assembly services when you checkout in the app. Nevertheless they do offer these services in the store. Doesn’t make any sense.
Third, seriously add a Browse or Menu option because not everyone wants to put things on a search bar or waste time looking at “inspirations” or catalogues which are also poorly designed and not user friendly.
Ikea you can do better considering the amount of business that you are already benefiting from in PR.
