Illogical offerings!
The metal bare for the double row Kallax is listed for $30 in black, but the exact same item in white is $99! I can understand a slight difference in price, but this is beyond the pale: over 3 times difference.
It appears they need somebody to supervise the products offered better.
Incredibly hard to use
Response from developer
Hello, Candid. We feel so sorry that your shopping experience on our app didn't meet your expectations. However, we would like to remind you that our social networks are another channel of communication with IKEA through which we will be happy to answer any questions or problems you may have. We also invite you to give our app a new chance - we're constantly working to improve the shopping experience. Best regards.
Out stock
Response from developer
Hola, Etheal. Muchas gracias por compartir tu experiencia en nuestra App. Lamentamos mucho que no haya cumplido con tus expectativas. No obstante, queremos informarte que cuando un artículo no está disponible, tienes a tu disposición una opción llamada 'Notificación disponibilidad online' mediante la cual te llega una notificación a tu email cuando el artículos vuelva a estar disponible en Tienda. ¡Esperamos que este consejo te haya servido de ayuda! Un saludo.
It’s great!
Response from developer
Hi, irissepulveda! Thank you so much for your fantastic evaluation! We're so happy that you had a nice experience. We highly value your suggestion, as it helps us to improve our services. See you soon!
Categorías
Response from developer
Hola, rlaboy777. Muchas gracias por ponerte en contacto con nosotros y transmitirnos tu experiencia navegando en nuestra App. En la página de Inicio de la App, encontrarás dos opciones 'Productos' y 'Habitaciones' donde podrás encontrar por categoría los distintos artículos que ofrecemos, e incluso, dispones de filtros para que tu búsqueda sea mucho más exacta. Además, dispones de una lupa, en la parte superior del Inicio de la App donde puedes buscar directamente el artículo que buscas, tanto por colección como por productos. ¡Esperamos que este consejo te sirva de ayuda!
Alex
La calidad de sus productos ha mejorado mucho.
Response from developer
Hej, Alex! ¡Mil gracias por tus palabras y por transmitirnos tu experiencia! Nos alegra mucho saber que tu visita a nuestra Tienda ha sido satisfactoria así como la atención de nuestros colaboradores. ¡Gracias por tu simpatía!
Slow and inefficient search
Response from developer
Hi, YEAAAAH2. Thank you very much for contacting us and sharing with us your experience browsing our App. We're very sorry that it hasn't met your expectations, but we really appreciate that you have shared your opinion with us. It would be very useful for us if you could provide us with more information about your device (if it's an iOS or Android) to be able to transfer the incident to our team. On the other hand, you have a magnifying glass, at the top of the Start of the App where you can directly search for the item you are looking for, both the name of the item, the collection and even by description. We hope you will give our App a new opportunity!
voucher
Response from developer
Hello, kpjose. From IKEA we want to thank you for your comment. We want to inform you that within the App, in the customer area, you can select the 'My orders' option where the complete list of purchases made online appears, as well as their status. In addition, you can check the SA number, as well as the type of purchase, the status and the list of items that make it up. The ticket or proof of purchase will be sent to your e-mail once the online purchase has been completed. Best regards.
