Leave a Review Achieve GOOD
Horrible signup process!
I signed up on the app and the when I went to login it sign user doesn’t exist but when I went back to signup again it said user already exist!!! Laughable and yet annoyingc Tj cshbdhj
Developer Response
We sincerely apologize for the inconvenience you've experienced. This issue has been resolved. Thank you for bringing this to our attention.Easy to use and helpful insights
This was very easy to use and to get insights on how to understand my debts and optimize the paydown.Beesnest55
User Does Not Exist/User Already Exists
I just tried creating an account with this app and after entering my credentials to sign up and the security code that was sent to my email, I’m brought to a login page. When I try logging in, it immediately states “User does not exist”. How does my account not exist when I was sent an email from them? I tried signing up again with the same email and this time, I’m being told “User already exists”. So which one is it??? The developers need to fix this issue ASAP. Until then, I wouldn’t recommend wasting your time trying to create an account with them.Show lessLeanGoddess
Developer Response
We sincerely apologize for your inconvenience. This issue has been resolved. Thank you for bringing this to our attention.No response from customer service
I messaged them to delete all of my information because that’s the only way to delete the account. Two weeks later my information (account) still has not been deleted.Fncgdn gdndgnwsei
Developer Response
Our standard policy (SLA) for responding and fulfilling customer requests is 48 hours. However, the request can take longer in cases where the email used to set up their account does not match with the requester's or if we're unable to connect with the requester. For security, the account information we maintain is minimal. Information related to your financial institutions are view level only; we do not store your financial account information.Easy to use and very useful
A+infinitejester
