The app always messes up. It seems like it has my info saved but I waste time shopping only to find out nothing I’ve selected is in my delivery area so I always have to use the website instead.
On their side it always seems to lead them to the wrong address which I then have to troubleshoot for the driver.
In addition to that I recently reported a really rude and hostile driver, which I was only able (AGAIN) to do on the website because the app won’t allow you to scroll down and hit submit— so when you try the screen bounces back up to the top.
The most recent driver ended up in a community behind where I live and insinuated that if I didn’t come down there to meet him (after waiting for him over 2 hours) that he would cancel my order. When I called him out on his remarks he got hostile and started driving toward me finally. I had to stay on the phone with him the entire time and repeat myself over and over again. He literally needed to make 3 lefts and he’d say “so I make a right or a left?!” in an angry tone so he wasn’t even listening. The special instructions were completely ignored because he drove the wrong way through my apartment complex, adding more time and making him even more bitter toward me. Once he got there he didn’t check my ID or anything, he just took my debit card to run. My total was confirmed as $55.66 on the website and in an email but he ran it for $58.50. The website said they’d get back to me and never have.
I would recommend using a different service.
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