Need to fix New Version message
Response from developer
That's strange Andrew, thanks for bringing it to our attention, we'll look into that. - UniSuper App Team.
Good Overall
Some things to consider
1) The inbox is a bit hidden. It can have important messages so maybe a flag or some easier way to notice. Sending an email to look for the message with instructions suggests it isn’t easy.
2) In investment performance you often want to check across your types so if you could select at least a pair or up to a limit (4?) and then you get all on one graph that might be handy. The single view is a fine start.
3) When the app drops into accessing a webpage mode it is a little clunky like all apps who do that. If a lot of members use the workflow maybe it can migrate to the app natively.
Nice app overall though.
Response from developer
Thanks for such in-depth feedback, it's incredibly useful as we look to improve the app. We'll definitely take these suggestion into consideration, on your third point, we're progressively bringing features into the native app so you should see less and less of these webpages. - UniSuper App Team.
Bookmark the website instead
To access some of your personal information you log in to the app, then open the browser, then log into the browser. The app seems pointless if it won't do what it offers.
Response from developer
Thanks for the feedback, not Mr. Fox. We understand it can be a bit frustrating when the app boots you onto the browser, we've been working on reducing the instances where this is necessary and ensuring the transition is as seemless as possible when it is. We'll keep at it. - UniSuper App Team.
So easy to use
Response from developer
We're happy you're happy ZacRel! Ensuring our app would be easy to use and 'just work' for our members is exactly what we aimed to build when setting out. - UniSuper App Team.
Something’s wrong with your Contact us Email option
Response from developer
Thanks for bringing this to our attention Hugo, we'll do some testing to see if we can get to the root of that problem. - UniSuper App Team.
A much better app than HostPlus
Response from developer
You put a smile on quite a few faces with this review Ying :) We're glad you're enjoying the app and it's great to hear that it stacks up to the competition. We have a lot of features planned in the future so hopefully it will just get better and better. Thanks for the review! - UniSuper App Team.
Excellent app
Response from developer
Thanks for the review Simon, glad you're enjoying the app! There's a lot of functionality planned, keep an eye on the updates as we continue to iterate and improve. - UniSuper App Team.
Awesome app!
I downloaded v1.4.
Fabulous clean interface, easy to use. I like seeing the estimated (unrealised) returns too.
So easy to check my balance. Also like that I can now use Face ID to login.
Well done Development team 👍🙏
Response from developer
Thanks for the review! We're glad you're finding the app so useful and easy to use and that you've been patient while we took the time to get it right. - UniSuper App Team
Major Issues with UniSuper
- First is unit prices. Without unit prices it’s very difficult to know how your investment is tracking. All you get is the current value and the quarterly reports, and that’s it.
- Second is daily graphs for your account. When you log in, all you see is your account balance. You can’t see the trend overall. You can look at the graphs for the investment options, but what if you have a mixture of investment options? Then the investment option graphs provide a lot less value to you. I want to know how much the balance was last month, and in UniSuper I can’t do that.
These are both very basic systems that all the big companies have in the space.
Edit: these aren’t problems with the app, rather UniSuper as a fund.
Response from developer
Thanks for you feedback Josh! We’re still very much iterating and building upon the user experience of the UniSuper app so these suggestions are really valuable to us. We’ll take a look at how else we can display account balances over time and see if these enhancements are something we can incorporate into the app. We should point out that while we’re incredibly focused on delivering a great experience for our members via our new app, we also have a great track record of long term performance* and low fees and we’ve been named Money magazine's Best Super Fund 2022, SuperRatings Fund of the Year 2022 and Chant West’s Super Fund of the Year 2022. *Past performance is not a reliable indicator of future performance.
Still in early stage of development
How to login to another account ?
Also, it seems that once you setup face login there is no way to remove that to use only login pin.
Response from developer
Hi mahaveda, thanks for your review and being an early adopter! You're correct, at this stage you can only setup one account per device. You can however remove Face ID for the app - this is done by navigating to More > Settings > toggle off Biometrics.
