Leave a Review tryCricket by Cricket Wireless
Cuts your service when you try to join
I’m on the Affordable Connectivity program, and I am trying to connect to the service cricket uses, but the second I try to, even though I have no service otherwise, cricket cut my service when I clicked ‘join cricket’ To try and add the connectivity program account to my roster. Now I can’t do anything and I have no way of calling anyone to verify anythingShow lessCagney G
Developer Response
Thank you for your interest in the #CricketNation, Cagney! First, you’ll need to sign up for service online or head to your nearest Cricket store for assistance. Once you have service with us, you can complete the Cricket ACP application form below to apply for the program and, upon qualification, enroll for the benefit on your account. https://www.cricketwireless.com/affordable-connectivity-program/formv2.html To transfer your benefit from another provider, you can do so via the Cricket ACP enrollment form. Make sure to check the “transfer” box on the form. Households are limited to one ACP benefit transfer per month, subject to certain exceptions Need Help? Contact Cricket Customer Support at (844) 246-8364 or visit our Frequently Asked Questions: https://www.cricketwireless.com/support/discounts-and-savings/affordable-connectivity-program.html You or anyone in your household has the option to file a complaint against AT&T (or any other participating ACP provider) via the Federal Communication Commission’s Consumer Complaint Center. See fcc.gov/complaints for the process to register a complaint or 888-CALL-FCC (888-225-5322.) https://www.cricketwireless.com/affordable-connectivity-program/form.htmlConfused
Installing this app and getting started were quite easy. Cricket found that my 14 pro max was compatible with their service and proceeded to set me up for the free trial. Once I was assigned a number and activated the esim, I received a message that my device is not compatible. Which one is it? Either my device works with your device or it doesn’t. One star for ease of app use. Zero stars for services rendered and mixed messages.Show lessallbetzroff
Developer Response
Hi, Cricket here! We're sorry to hear about your recent troubles with the tryCricket app. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance.Trial sim
I received my trial sim card , installed it and it said 14 days free trial something like that on app then restarted phone and then came out that trial had ended…. That really got me upset .. so what was the trial …. Not happy about it .. tried calling support and no one awnsers … i really wanted to use trial .. how dissapointing this was . Not even a minuteShow lesscuadroantiguo72
Developer Response
Thank you for your interest in the #CricketNation, Cuadroantiguo72! We're sorry to hear this happened. Please reach out to our Digital Care Team for assistance on Twitter @cricketsupport or on Facebook at m.me/cricketwireless. We're here to help!Thank you cricket!
You guys at cricket always come up with some of the best deals for witless service.Ronnie's IMAC IPHONE IPOD
Developer Response
We appreciate the awesome feedback, Ronnie! Thank you for choosing the #CricketNation! #SmileOn😁Won't let me get esim
My phone is completely esim compatible and I tried to use that option last night but it wouldn't work, so I closed the app and figured I'd try again today. Now everytime I open the app it just says activate sim and make sure trial sim is inserted. I never ordered a sim and I haven't gotten one o just want to try out the esim.Show lessZzomb1e
Developer Response
We strive to provide excellent customer service. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). Thanks for taking the time to leave your review.Disconnect from WiFi first!
So, I downloaded the TryCricket app to give Cricket Wireless a spin but it constantly errored out saying to make sure you are not on a VPN or public WiFi.
I was at home and on my home WiFi network at the time so I couldn’t quite understand why the exception was being thrown.
I disconnected from wifi and it worked. I can only assume there’s something that my ISP is doing that Cricket/ATT doesn’t like.
Just wanted to get this out there in case anyone sees the same problem.Show lessShacker
Developer Response
Thank you for your interest in the #CricketNation, Shacker! We appreciate you sharing your experience. #SmileOn😁Horrible
I put it to send me a card to me and I waited for 2 weeks nothing came so I went into the app and it said that my trial is over when I never had it I tried to see if it was Esim but it wasn’t this is not good I tried reaching out to you guys about it but no one respondedgosbsbsow
Developer Response
Hi there! We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.Great job
The app seems to run smoothly I am impressed to say the least.Xxxboostgodxxx
Developer Response
That's what we love to hear! Thanks for the great review. :)Satisfied
I had to get a SIM card sent to me. Cricket sent it to me super quick!! I got it in a day and a half and the service is great so far!! Thank you! I will be switching over to Cricket after my trial C:Angi&Me
Developer Response
Awesome! We appreciate the great feedback and 5 star review! #CricketNationTook my d sim off my phone
Took my data and e sim off my phoneHuskyBoy🖤
