Advertised price is ONLY for NEW customers. Changing phone can cause you to lose your number.
Advertised price is ONLY for NEW customers. Yep, you will pay DOUBLE to renew. SURPRISE! Changing phones can cause you to **lose your number** & have several days without service even if you have time left on the plan. I made the mistake of buying a phone on the site along with the esim card. The phone arrived locked, with a standard SIM card. (Not compatible & not what I ordered) Tech support sent an email to “The Back Office” to update or help. I had No phone service during the 2 day waiting time. I knew my plan was a about to expire at the end of the month when I ordered the phone & new esim at the beginning of the month. I made the mistake of ordering from their add & not in the app. I am again without service while I wait for a back office to grant my wish for a credit to my mint account for the $$ spent instead of reimbursing my bank account & then pay double what I just spent to renew a 6 month plan. I know now I have to pay double to renew as an existing customer or lose my number. Single mom, with a type 1 diabetic 5yo who gets her blood glucose number on the app in my phone. The down time has been a pain to say the least. Things I have experienced as a customer, you may want to be aware of.
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