Leave a Review US Mobile
Customer care is positive to sleep disorder
The service in general was rollercoaster, sometimes I receive txt emails notifications all in the same moment. Is very bad because someone need attention on the moment not one hour later.
Then today I discovered that in my activities there are three devices logged in. I ask Mohammad what’s the reason, he said “ by our end is ok, don’t worry” sure I don’t care about you, I’m worried why there are three devices connected to my profile/line. With so many data breaches, better to ask.
They answer back like they are selling you potatoes, is like: don’t bother me, just pay and shut up!
Customer care supposed to be there to answer, but often this is what I found around. People busy with other stuff, not listening, or play the part to be interested but then probably they are at the grocery store, fighting with wife, running with the dog. Or maybe, is the lazy AI. Ahi ahiShow lessF150@@@
Developer Response
This definitely is not the kind of service we aim to provide. All our reps are strictly monitored by the quality assurance department to ensure that the quality of the support remains top-notch. Please send us an email at help@usmobile.com with your details so we can go through your interactions and look into the text email notification issue that you mentioned.Frustrating Network and Billing Issues with Useless Support
The US Mobile app has been a frustrating experience due to network slowdowns and billing issues. Despite being on their WARP 5G and 5G GSM networks, I've encountered frequent throttling to unusably slow speeds of around 1 Mbps. This seems to be caused by a bug that incorrectly counts data usage for two billing cycles as one, making it appear that the high-speed data allotment has been exhausted prematurely. Even after repeatedly explaining the issue to their support team through the app or by dialing 611, they have been unable to acknowledge or resolve the billing glitch. Instead of accepting the obvious bug, the support representatives argue and dismiss the concern, completely negating any supposed benefit of live phone support. Their inability to comprehend and fix this problem renders the touted customer service worthless. While US Mobile is praised for better customer service compared to other MVNOs, this billing glitch and unhelpful support negate any potential benefits over Visible, which operates on the same Verizon network without such issues. Overall, the app's performance, billing inaccuracies, and incompetent support have made for a poor experience, making it difficult to recommend US Mobile over alternatives like Visible on Verizon's network.Show lessagilnation
Developer Response
If you keep getting slow speeds due to billing cycle issues in the app, it's definitely not ok! This is not the kind of service we strive for. Can you please email us these details at help@usmobile.com? Don't forget to mention that we redirected you from the app reviews section. We'll take a closer look at your issue and escalate it to the engineers (if needed) to get it sorted out for good!Best rates and customer service for MVNO
What initially attracted me to US Mobile was the better deals offered over other carriers for limited data plans I needed. What has made me stay is the low price has remained and the customer service is superior. I came over from T Mobile and get the same cell service for a better price. If you have a problem customer service usually resolves it really quickly. I also love how they are just no nonsense as a company and pretty low key and don’t have irritating marketing campaigns. Additionally being able to get data plan going easily in foreign countries while traveling is huge for me. Really looking forward to the Dark Star network upgrade as well. Their website and app both very user friendly and engaging and this is a huge improvement in itself over other carriers if you need to change your plan
or find something out easily.Show lessMojo Surf Design