Leave a Review Wing Tel
Worst Company
I originally switched to WING in 2018 when they first launched and was doing the cash back for unused data. Over the last few years they stopped doing that all together and customer service has basically been all bots.
Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI.
NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app.
Probably the worst company to go with. Stick with your main providers, it’s not worth it!Show lessCanjohnson94
error error
Latest version of app that updated as of 3 months ago, has been giving me non stop issues. I get a constant error message whenever I open the app. Whether I made a payment or not it says “payment successful but error with your payment please call customer service” Every single time. I have reached out to customer service and not one straight answer. I have to have them manually turn my phones service back on after I make a payment when it should be automatically after so much
time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all.Show lessjolenex3
Love Wing
I’ve been a wing customer for a few years now. I’ve switched back and forth between their services and they have worked with me to figure out which would be best for me. Have there been some issues? Yes of course. But I still love the company. Right now though, there is an issue with the app itself. They’ve been upgrading the system but the app doesn’t have the data usage part anymore. And it surely doesn't look like what it shows above. That is frustrating. As for customer service, I don’t call them, you can speak to customer service through the app. It works out fine for me. I love the service, I just hope they fix the app soon. Sure would be nice if the app looked like that above here. Maybe it will soon.Show lessterrywblake63