The amount of personal data they require is very unusual. I wanted the 25 cents off per gallon - so I gave it. I have still never been able to use the scan and pay option at the pump or in the store. Multiple verifications requires and it like one verification point does not talk to another. Changed the password to login and its a different password to pay, that password must be floating into the ether. I have decided to get gas elsewhere, too much of a hassle. 5 cents a gallon (for their loyalty app- not the scan and pay), is absolutely not worth the 20 mins I have been at the pump try to log in and get the supposed rewards.
Developer Response
Thank you for sharing your experience with us. We understand how frustrating it can be to deal with technical issues at the pump. We sincerely apologize for the inconvenience this has caused, and we truly appreciate your feedback. To address your concerns, please reach out to us directly at loyalty@atlantisfreshmarket.com, and we’ll do our best to assist you in resolving the issues you’ve encountered. As a gesture of goodwill, we’d like to add an additional 1,000 points to your account.
We value your loyalty and hope to make your next experience smoother. Thank you for your understanding and patience.This app is easy to use and has great perks for frequent shoppers.
I honestly thought this was a scam at first but am shocked at the actual savings!!!
The free stuff is always so nice and the game has been has been fun even though I haven’t made it to the top 3 yet
I love this app, I’m able to get so many good deals and discounts when i use fresh pay. Definitely worth it.
I use this app to save money when I get gas. It’s worth having on my phone to save 5 cents per gallon. It’s a no brainer
Can’t sign up app will not register. Clearly from the low rating it’s terrible
Developer Response
We apologize for the issues you've encountered while trying to sign up. Your feedback is important, and we are working to resolve these problems.
Please email us at Loyalty@atlantismgmt.com so we can assist you directly. As a token of our appreciation for your patience, we would like to add an additional 1,000 points to your wallet.
Thank you for your understanding.I tried to set up an account for the app and it wouldn’t take any password. So I called customer support and they put me through to the technical support and there was no one there. If just signing up is this difficult, FORGET IT. I’ll keep my Citgo pay app 😃
Developer Response
We apologize for the difficulty you experienced while setting up your account and the inconvenience caused by our technical support. Your experience is important to us, and we are working to resolve these issues.
Please email us at loyalty@atlantisfreshmarket.com, so we can assist you directly. As a token of our appreciation for your patience, we would like to add an additional 1,000 points to your wallet.
Thank you for bringing this to our attention.Signs say 25 cents off per gallon after obtaining a freshpay card. I obtained the card and swiped it through. Instead of getting 25 cents off, I got 20 cents off. Let’s see, that’s a nickel per gallon in corporate savings for every customer that uses their “rewards” program. Looks like bate and switch to me.
Developer Response
We apologize for the confusion regarding the fuel discount. The 20 cents off per gallon is provided by FreshPay. To receive the additional 5 cents off per gallon, please make sure to punch in your loyalty ALT ID at the pump as well, bringing the total discount to 25 cents per gallon.
If you need further assistance or have any other concerns, please email us at loyalty@atlantisfreshmarket.com, As a token of our appreciation for your feedback, we would like to add an additional 1,000 points to your wallet.
Thank you for bringing this to our attention.I was gonna go get gas using one of my perks and I get there and I open the app and it logged me out and won’t let me sign back in and keeps telling me to talk to the developer
Developer Response
We apologize for the inconvenience you experienced with our app.
Please email us at loyalty@atlantisfreshmarket.com, with more details so we can assist you promptly. As a token of our appreciation for your patience, we would like to add an additional 1,000 points to your wallet.
Thank you for your understanding.
Requiem (Gawain 25)
needs a fix NOW!!!!
CesDSavage
SF7266
Nisi44
The_krys
Jkl1289
Whatadrab
jonkny
Petem03
