This reward app is the most terrible app I seen.
It is asking for user to give away too much information such as drivers license, address, date of birth, last SSN.
I would not enroll any debit card into their system. I will continue using the Citgo app which gets me $0.02 per gal or just go to another gas station.
Developer Response
We apologize for the inconvenience caused by the information requested in our app. Your feedback is important, and we are reviewing our procedures to improve the user experience.
Please email us at loyalty@atlantisfreshmarket.com, with more details. As a token of our appreciation, we would like to add an additional 1,000 points to your wallet.
Thank you for your understanding.The App is ok but issues abound when you attempt to add “Freshpay” as their recommended payment processor. Not only were they supplied an exorbitant amount of personal data they then come back and request a copy of drivers license and utility bill and nobody can explain why. Since I’ve already supplied them with a complete identity theft package I’ve decided I’ll just get fuel elsewhere before I need to send them a copy of my DNA.
Developer Response
We are sorry to hear about your experience with Freshpay on our app. Your feedback is incredibly important to us, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand your concerns regarding the amount of personal information requested. Our goal is to ensure the highest level of security for our users, but we also recognize the need for clear communication and reasonable requests. We are actively working on Freshpay to address these issues and improve the process.
To help us resolve this matter and better understand your experience, could you please email us at loyalty@atlantisfreshmarket.com, with more details? As a token of our appreciation for your patience and to make up for the inconvenience, we would like to add an additional 1,000 points to your wallet.
Thank you again for bringing this to our attention.You get a loyalty ID that’s it. There is no way to get a card. There’s no way to link your checking account. It’s a great idea and concept, but it’s a dead end
Developer Response
Thank you for sharing your feedback, Niki. We're truly sorry to hear about your experience with our app. We aim to make our app as user-friendly and beneficial as possible, and it seems we missed the mark for you. We'd love the opportunity to make this right and ensure you receive the points you should have earned. Please reach out to us at loyalty@atlantisfreshmarket.com with your account details, and we will add some additional points to your account for the inconvenience. Your satisfaction is our priority, and we're committed to improving your experience. Thank you for giving us the chance to address this.I love the 5 cent discount on gas. The 12 days of Christmas was awesome-I got free Red Bull and Wings.
The only thing that this is good for is when you first sign up they give you like 1000 bonus points so you can apply to gas as a welcome they tell you to link a card so that you can collect points or have them scan your barcode. I clicked on an offer. I had my barcode scanned I have never received the points for it to order a card. I don’t want to sign up for your delivery, the whole app set up is just ridiculous and stupid and really annoying in the videos. Don’t explain anything they just tell you exactly what you already know how to do and if not, it’s pretty simple to read where you sign in your your name and all that what I need to know is how I get a card so I can have my account linked and why I never got my points. I’ll be deleting this app if you’re looking for a on a really good deal on gas sign up, use it but fill up your tank and then get rid of the app.
Developer Response
Thank you for sharing your feedback, Niki. We're truly sorry to hear about your experience with our app. We aim to make our app as user-friendly and beneficial as possible, and it seems we missed the mark for you. We'd love the opportunity to make this right and ensure you receive the points you should have earned. Please reach out to us at loyalty@atlantisfreshmarket.com with your account details, and we will add some additional points to your account for the inconvenience. Your satisfaction is our priority, and we're committed to improving your experience. Thank you for giving us the chance to address this.1 star until fixed
Developer Response
We sincerely apologize for the inconvenience you experienced with the API error during login. We're pleased to inform you that this issue has been resolved. To make up for this inconvenience, we'd like to offer you additional points. Please contact us at loyalty@atlantisfreshmarket.com with your account details so we can take care of this for you. Thank you for your patience and for bringing this to our attentionApp just goes black once you log in. Don’t waste your time.
Developer Response
Mr. Gates, your feedback is crucial to us, and we believe we have fixed the login issue. If you update your app to the latest version, it should apply the fix. Please email us at loyalty@atlantisfreshmarket.com so that we can give you additional points or cents off per gallon to compensate for your time. - JF
I’ve been trying to get in since the update was released and haven’t been able to get farther than entering the OTP. Once I do that it’s simply a black screen. Wasn’t able to capitalize on the 12 days of Christmas deals that was going on.
Please fix asap
Developer Response
Dom, thank you for taking the time to let us know about the login issue. We believe we have fixed the issue with our latest release. If you update your app to the latest version, it should apply the fix. Please email us at loyalty@atlantisfreshmarket.com so that we can give you additional points or cents off per gallon to compensate for your time and the missed 12 days of Christmas deals. - JF
Easy to use and come with a 25c per gallon discount, when using it with FreshPay.
Prut
Developer Response
Sorry to hear that your experience with Atlantis Rewards did not meet your expectations. We are committed to providing a high-quality service and would greatly appreciate any specific feedback or suggestions you could provide to help us improve.
Please feel free to reach out to our support team through loyalty@atlantisfreshmarket.com. We are here to listen and ensure a better experience for you in the future.
Looking forward to hearing from you and hoping to turn your experience around.
Thank you,
AR Support
Pete-628
Steve7777777a
Niki Shelz
Loganski456
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Goodolebillygates
Dom1039
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