Pure insanity
My entire family has been using the Smart Pay Rewards app for gas purchases for nearly 5 years I believe. Also recommended it to numerous friends. All was fine until someone decided to improve the new and “improved app”. No one that I know has been able to get the app to work. Personally, I have made more than 10 calls to a myriad of tel #s and it has been a comedy of errors. End result is it still does not work. I was told 2 weeks ago to abandon the app and visit a store and get a smart pay rewards app card and use that instead of the app. Had to visit 6 stores before I was able to locate one. Called the # on the back of the card to activate the card and was told I didn’t have a account with them. Finally called one of the numerous #s I have collected over the past 2 months and after 10 mins was told the card was activated. Not a lot of faith in that statement. Can’t possibly imagine who built the new app but Cumberland farms is taking a huge hit in this one. Was one of the fastest growing gas station in my area and most people I know have abandoned them. What a horror show this is.
******UPDATE******
Since posting my review, I decided to contact the company for a final time and was finally able to get the app working without any problems. I have purchased gas 2x since and the app worked flawlessly. Was also pleased that someone actually responded to my post.
******UPDATE******
Since posting my review, I decided to contact the company for a final time and was finally able to get the app working without any problems. I have purchased gas 2x since and the app worked flawlessly. Was also pleased that someone actually responded to my post.
Show less
Response from developer
Hey there! We're so sorry for the trouble you've experienced with the app, and for the poor customer service you've experienced - this is absolutely unacceptable and not up to our standards. We know these bugs are super frustrating and we're fixing them as we speak. We want to make this right; if you're willing email us at appreviews@eg-america.com and we'll credit you the value and time you've lost, as well as make sure your app is up and running. We have made some updates since your review, so let us know if your app is working better at all. You're so important to us, we hope you give us another chance!
