Leave a Review SmartRewards by EG America
Pure insanity
My entire family has been using the Smart Pay Rewards app for gas purchases for nearly 5 years I believe. Also recommended it to numerous friends. All was fine until someone decided to improve the new and “improved app”. No one that I know has been able to get the app to work. Personally, I have made more than 10 calls to a myriad of tel #s and it has been a comedy of errors. End result is it still does not work. I was told 2 weeks ago to abandon the app and visit a store and get a smart pay rewards app card and use that instead of the app. Had to visit 6 stores before I was able to locate one. Called the # on the back of the card to activate the card and was told I didn’t have a account with them. Finally called one of the numerous #s I have collected over the past 2 months and after 10 mins was told the card was activated. Not a lot of faith in that statement. Can’t possibly imagine who built the new app but Cumberland farms is taking a huge hit in this one. Was one of the fastest growing gas station in my area and most people I know have abandoned them. What a horror show this is.Show lessFVAlb
This new app is awful and I won't be using it
The previous app worked pretty good. I could get gas and buy things in the store with little to no friction and it also provided me with easy to use and see discount, coupons, and benefits. The new app is nothing but frustration. Many days in a row it won't let me purchase things in the store, it won't do two-step authentication for $1.50 coffee. Jokes on you guys, without the convenience I won't be stopping anymore. You royally screwed up your small group deployment testing before rolling out wide. You missed all this user friction. Go fix it or you're going to fail more than you have. It's pretty clear that whatever was the driving force to roll out a new app is probably money saving for cumbys because I cannot see anything functionally better about the customer experience. It's one large step backwards. Cheers to a short term gain on your p&l tho I'm sure. Lucky for you guys software updates are thing.Show lessIamjacksbrain
Updates are horrible.
Since the changing of the app and the updates, I have literally not been able to use the app to pump gas at a Cumberland Farms. I have tried their customer service number and had all my information verified and my passwords and pins updated, which was supposed to fix the issue with the new app download. Quite frankly, I’m horrified that these are called updates. The app was so easy to use and worked every time before it was updated to a now in inconsistent app.
Response and update. The developers responded to me that they were working on issues and changes were or will be made. So I gave the app another try. Deleted all aspects of the app prior, created a brand new profile. New email. Entered date of birth, license and uploaded payment bank information. Zip line replied and I was all set to use! Stopped to buy gas today. PAYMENT WOULD NOT WORK! Went in to store. Lovely clerk tried to pay by app. Nope. You could see my bank info was in there and I had received the confirmation of bank info connected and yet……once again, I had to use credit card at pump and NO discount. I’m done. Fix the app. Don’t fix it. I’m deleting all my data once again and downloading the Mobil app. If you’re smart, you will too.Show lessPipersmaxgarf
Developer Response
We are sorry for your negative experience. We're working through some bugs and hope you'll find future app versions have improved your experience. Thank you for sticking with us along the way.