WellRyde Driver User Reviews

WellRyde Driver

ModivCare Solutions, LLC

Business

Productivity

Reviews Summary

Positive highlights

🚀

This app hasBest transportation company

💼

This app hasMakes work easier

🔍

This app hasReasonable app, much better than before

Negative highlights

⏱️

This app hasExtremely slow, app has been working poorly for 2 months

🐞

This app hasLots of issues with rides not being pushed to the app, app freezes all the time

🔍

This app hasGlitchy, doesn't understand rural areas, constantly groups people hours apart

🔍

This app hasGlitchy, can never get into app without restarting, customer support isn't much help

🔍

This app hasGlitchy, requiring multiple restarts, web-based version is better

🐞

This app hasCrashes, keeps kicking me out

🔍

This app hasNot really there where it should be, needs more improvement

🔍

This app hasMultiple problems when trying to login and see trips, have to keep switching and logging in/out

🔍

This app hasApp always glitching

🔒

This app hasMust always allow location services, finds it uncomfortable

Top reviews

Most RecentHighest RatedLowest Rated

Why !

This app could be a lot better and don’t let me get started on the people that work at the office who are assigning the trips. Functionality of the app is not all that great as well, if I have two clients at the same place why should I have to “depart” when I pick each of them up knowing I’m not really departing. Constantly harping about productivity. Meanwhile, the time frames in comparison, with the mileage that you have to travel to pick up, these clients does not make any sense at all - does not take a rocket scientist to know that if somebody lives 30 minutes away, there’s no way you can pick them up in 15 minutes.

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wrestleshade

a month ago

Good app when it actually works

My app has been working extremely slowly for about 2 months now. I've had this app for over a year, and it was working fine until that point.
Solution: Delete the app and reinstall it. It will work properly then, but only after the hassle of it not letting you log back in. It will say your login credentials are invalid, and you’ll have to call tech support to get them to reset your password. Then, it will finally let you in, and work like it should.

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Jen the 9 year old

3 months ago

Response from developer

We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5.

App has a lot of issue

If you start early in the morning app has issues none can help until 7am.. so your 1st ride can start at 5 they have no one to help or even work on app until after 7.. This app has become more of a hassle to deal with than anything. At least once a week there will be something wrong with app.

Issues with app once a week

3 months ago

Response from developer

We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at Wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5.

Good app when it actually works

My app has been working extremely slowly for about 2 months now. I've had this app for over a year, and it was working fine until that point.

Jen the 9 year old

6 months ago

Response from developer

City to city

Best transportation company highly recommend

skoolycee

6 months ago

Response from developer

Thank you for your encouraging words.

I’m loving working with the company

I love to assist my elders

Jessie phooh

6 months ago

Response from developer

Thank you for your review.

App needs tweaking

Lots of issues with rides not being pushed to the app. App freezes all the time forcing starts and restarts
When 2 rides leaving from same location at same time I can’t separate the trips if they going in separate directions. Forcing me to modify my times by a minute to keep rides unbundled.
DST issues every time we spring forward or fall back thereby throwing off the days schedule
Getting to a point where we are having to close out rides at end of day and just leave them open all day.
I would expect more based on monthly cost here.

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Angry google voice user

7 months ago

Response from developer

Hi, sorry to hear you’ve been experiencing some issues with our App. Please contact us at +1 800-597-2049 Option 5 and share as much information as you can. We will definitely investigate your case. Thank you for posting!

Not working

Application is not working effectively

Ty. ..

9 months ago

Response from developer

Hi, sorry to hear you’ve been experiencing some issues. Please contact us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5 and share as much information as you can. We will definitely investigate your case. Thank you for posting!

weak app.

terrible. do better. get better software engineers to make a better app. y’all pocket too much of our money to be putting out garbage like this.

jona20242024

9 months ago

Response from developer

You can do better

You can do better but tha is ok , is all about what kind ingeneeir sofwere you have, I recommend you call to EDWARD ALWIS HE IS THE BEST IN MASSACHUSETTS.

Transport medical

9 months ago

Response from developer

We want to take a closer look at this for you. Please send a note to wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5 so we can connect.