WellRyde Driver User Reviews

WellRyde Driver

ModivCare Solutions, LLC

Business

Productivity

Reviews Summary

Positive highlights

🚀

This app hasBest transportation company

💼

This app hasMakes work easier

🔍

This app hasReasonable app, much better than before

Negative highlights

⏱️

This app hasExtremely slow, app has been working poorly for 2 months

🐞

This app hasLots of issues with rides not being pushed to the app, app freezes all the time

🔍

This app hasGlitchy, doesn't understand rural areas, constantly groups people hours apart

🔍

This app hasGlitchy, can never get into app without restarting, customer support isn't much help

🔍

This app hasGlitchy, requiring multiple restarts, web-based version is better

🐞

This app hasCrashes, keeps kicking me out

🔍

This app hasNot really there where it should be, needs more improvement

🔍

This app hasMultiple problems when trying to login and see trips, have to keep switching and logging in/out

🔍

This app hasApp always glitching

🔒

This app hasMust always allow location services, finds it uncomfortable

Top reviews

Most RecentHighest RatedLowest Rated

ABC transpotation inc

App seems to be getting better gradually little things like trips out of order.Times being off always late.It’s life never know how doctors or apt are going to go .Things happen from every angle.To me me getting passengers to apts safely and properly and home are more important than times not matching.Seems to be improving so Gus’s that’s a positive thing😊

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Trudemith

2 years ago

Response from developer

We are really glad that you like our product. Your support and voice are very important to us. Please make sure that you have the most recent version to ensure you always get the best possible service. if you ever need technical support call us @ (800) 597-2049 Option 5.

Need improvement

Not really there where should be, need more improvement please

Shaqtech

2 years ago

Response from developer

We apologize for any inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at (800) 597-2049 Option 5.

Easy

Very useful

lldelvs

2 years ago

Response from developer

Thank you for your encouraging words

Tag/vin#

Wellryde would not work when tried to enter vehicle tag# and now we have to use the last six vin #???. Do you know how hard it is to memorize 11 vehicles with six different vin#’s???? Also multiple problems when trying to login in and see trips cause they are not there. One minute they are there and the next they disappear. Have to keep switching from trips to future trips to get them to load and then sometimes they still dont. Have to keep logging in and out and/or turning phone off. This app was user friendly but now it is a headache and a waste of valuable time just trying to see trips.
Thanks,
Melissa Bolt

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Wayne Bolt

2 years ago

Response from developer

Melissa, Sorry to hear you’ve been experiencing issues with our app. Please contact us at 866-402-5752 Option 5 and share as much information as you can. We will definitely investigate your case. Thank you for posting!

YAL need to fix this

App always glitching

selfmade driver

2 years ago

Response from developer

Hi, sorry to hear you’ve been experiencing some crash issues. Please contact us at +1(866)402-5752 Option 5 and share as much information as you can. We will definitely investigate your case. Thank you for posting!

Must Always Allow Location Services

There’s no reason to require location services when not using the app and my phone often warns me of the app running location services in the background. I set all of my other location based apps to ‘while using’, but this one must be ‘always’ on. Since the company I work for can track me through the app, I find it just a little uncomfortable. I literally do nothing sketchy, but my down time is mine so I turn it off when not working, but shouldn’t have to.

Otherwise, it works as it should, but with too many steps (taps, clicks, touches) needed to complete each pick up & drop off. Most of my passengers dislike signing and it’s a little awkward handing them my phone, but not sure there’s a way around that.

Bottom line, it works, though slightly clunky & overly invasive.

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Cali Girl 4ever

2 years ago

Response from developer

Cali Girl, We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further!

Needs work

It doesn’t work well to many glitches company won’t make the necessary changes

Trey2408

2 years ago

Response from developer

We sincerely apologize for the troubles you've had with the app. Since your review, we have released a new version of the App that addresses known bugs. Please make sure that you have the most recent version. if you still experiencing issues, we'd be happy to take a look into this for you, please contact us at +1 866-402-5752.