don’t use for rollover check!!
do NOT use to submit a rollover check!! does not work!!!
I tried submitting my rollover check via the app as they said and I never received a rejection of the check or any updates so I thought it went through. It did not. So I called the line and they said they don’t see it on my account and requested I submit again through the app which I did but again did not go through. I called the center again and they finally told me that the app scan of the check is not readable so they cannot process it. but by now my check is void so I now have to request another rollover check, wait for that to come through, and then mail it in because this app does NOT WORK why do they say we can submit using the app if it never works for anyone???? just straight up tell us to mail the check in
I tried submitting my rollover check via the app as they said and I never received a rejection of the check or any updates so I thought it went through. It did not. So I called the line and they said they don’t see it on my account and requested I submit again through the app which I did but again did not go through. I called the center again and they finally told me that the app scan of the check is not readable so they cannot process it. but by now my check is void so I now have to request another rollover check, wait for that to come through, and then mail it in because this app does NOT WORK why do they say we can submit using the app if it never works for anyone???? just straight up tell us to mail the check in
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