Leave a Review Thrift Savings Plan
Poor Design, Limited Functionality, Terrible Uploads
This app is a very poor design. It is extremely clunky and confusing. Nothing is laid out in any sensible fashion. It seems to be nothing more than a pass through app as in it passes you through to their web page for anything other than viewing your balance. Their check scan feature is the only reason I downloaded this app and it doesn’t work correctly. With the camera systems on new phones the image quality we have is amazing. This app will scan your check with such great quality but when it converts the image to the submission format it will turn the image black and white. This takes pretty much any check and makes it have such terrible quality that it is not legible. This results in your check getting constantly kicked back until the point of having to mail it in.
Don't even bother with this app….Show lessThrash1952
App needs major revision
I almost never review apps. I am compelled to do so because the Thrift Savings Plan has a lot of my money — and a lot of money of other federal employees. Wcustomers deserve much better TSP Board needs to read this review and do something. This app is a disaster for this reason: for those rolling money into the TSP, the app is touted as the effective/efficient way to send TSP the rollover distribution check, avoiding the need to mail or overnight the check. I have tried to scan and upload my distribution check 4 times within the past week. Each time, TSP had informed me the check is “illegible” and must be scanned and sent again.
I have used mobile check depositing apps at several financial institutions over the years and have never had a problem lile this. Thus, I strongly suggest that TSP revise its app to fix the mobile-scanning feature of this app.Show lessPunahou78
Great Resource
Forget the old reviews, this app is great. I love that I’m able to easily and quickly access my TSP information through this app. I can view my balance, performance, contribution details, and much more all with the app. Before this, I had to wait for something in the mail or try to go online to a website that I always forgot the password to. Which when I had to reset it, the temp password came in the mail.
I’m not sure what the other reviews are complaining about but it’s more than likely that they were made in the app’s infancy and before updates were made. The government did a great job providing this resource.Show lessHesohilfiger